Justyna Klaudia Plawska
Wigan,Lancashire
Summary
Hardworking student with strong interpersonal and communication skills, ready to take on new challenges. Takes problem-solving and active listening approach to complete tasks with accuracy and precision. Maintains polite and professional manner at all times.
Overview
8
8
years of professional experience
Work History
Inbound call centre agent
Interact CC
Wigan, Lancashire
10.2019 - Current
- Optimised customer experience by tailoring responses to individual needs.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Answered customer enquiries with excellent customer service skills.
Warehouse picker
Poundland
Wigan, Lancashire
05.2019 - 10.2019
- Safely moved and stored stock to protect company assets.
- Processed orders using handheld scanners with speed and precision.
- Complied with health and safety by responsibly using equipment.
- Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities.
Warehouse worker
Sports Direct
Wigan, Lancashire
06.2018 - 05.2019
- Picked and despatched high-volume orders accurately.
- Accurately staged and sorted products for loading, improving timely dispatch processes.
- Provided flexible working patterns to meet evolving warehouse scheduling needs.
Housekeeping supervisor
WGC
Manchester
05.2018 - 06.2018
- Communicated repair needs to maintenance staff for prompt remedial action.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Completed shift reports for smooth handovers and Back of House operations.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
Housekeeping assistant
Haigh Hall Hotel
Wigan, Lancashire
11.2017 - 05.2018
- Safely prepared, served and cleared meals, snacks and drinks in accordance with service users' nutritional needs.
- Expertly managed multiple tasks at once, using time and resources effectively whilst never compromising on standard of work.
- Delivered outstanding service to boost customer retention and referrals.
- Reported maintenance issues for prompt resolution.
Sales advisor
H&M
Zgorzelec/ Poland
06.2016 - 07.2017
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
Education
Bachelor of Arts - Psychology with Counselling
Arden Univeristy
Manchester 11/2023 -
Matura And Digital Graphic Processes Technician AnD Photo Technician - Digital Graphic Processes
The Technical Upper Secondary School
Zgorzelec/ Poland 09/2012 - 05/2016
Skills
- Interpersonal skills
- Resolving issues
- Expert communicator
- Customer needs analysis
- Database administration
- Customer communications
- GDPR compliance knowledge
- Customer retention
- Customer rapport building
- Online customer service
- Inbound call handling
- Personable telephone manner
Languages
English
Fluent
Polish
Native
German
Elementary
Timeline
Inbound call centre agent
Interact CC
10.2019 - Current
Warehouse picker
Poundland
05.2019 - 10.2019
Warehouse worker
Sports Direct
06.2018 - 05.2019
Housekeeping supervisor
WGC
05.2018 - 06.2018
Housekeeping assistant
Haigh Hall Hotel
11.2017 - 05.2018
Sales advisor
H&M
06.2016 - 07.2017
Bachelor of Arts - Psychology with Counselling
Arden Univeristy
11/2023 -
Matura And Digital Graphic Processes Technician AnD Photo Technician - Digital Graphic Processes
The Technical Upper Secondary School
09/2012 - 05/2016
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