Aaron Butler
Summary
Dedicated professional with extensive expertise in customer service and guest relations, demonstrating exceptional communication skills and a strong work ethic. Proficient in Microsoft Office applications, including Word, with a proven track record in billing and payment processing, quality assurance, and control. Adept at managing special requests and ensuring customer engagement through practice management and PCI compliance. Skilled in food preparation techniques such as fryer, oven, and grill operation, alongside menu memorisation for enhanced service delivery. Experienced in airport protocol knowledge, baggage handling, aircraft loading, and call centre operations with familiarity in telephony systems and IT support. Committed to achieving targets through effective time management and task prioritisation while maintaining a positive attitude.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Inbound call centre agent
One Call Insurance
Doncaster, DN
07.2025 - Current
- Managed and resolved issues with customers during calls by following determined script.
- Built trust with customers through personalized conversations.
- Fulfilled customer requests by clarifying desired information and completing transactions.
- Learned company policies, rules and performance requirements to achieve successful calling metrics.
- Used database system to record notes and call information.
- Followed established procedures during calls with customers.
- Utilized effective communication skills to provide customers with solutions to their inquiries.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
- Listened to feedback from call manager and implemented changes in future calls.
- Maintained records of contacts, accounts and orders.
Baggage Handler
Skytanking Part of Prime Flight
05.2025 - Current
- Placed baggage onto conveyor belts to move items quickly between internal destinations.
- Worked on a wide range of shifts, including both days and nights without difficulty.
- Coordinated with team members to manage efficient baggage handling operations.
- Worked quickly and effectively to minimise aircraft takeoff delays.
- Provided support to colleagues during peak times to maintain workflow.
- Conducted thorough checks on baggage for security and safety compliance.
- Maintained excellent team relationships by helping colleagues with needs as required, such as heavy lifting and luggage processing.
- Followed strict guidelines for handling special cargo and fragile items.
- Worked closely with customer service teams to resolve luggage-related issues.
- Monitored baggage handling equipment for faults and requested maintenance.
- Prioritised tasks to meet tight flight schedules and deadlines.
- Participated in regular training sessions to update skills and knowledge.
- Assisted team proactively with transporting, lifting and handling cargo.
- Loaded and unloaded baggage from aircraft, adhering to strict safety protocols.
- Logged all handled baggage accurately for record-keeping and tracking.
Crew Member
McDonald's
Sheffield
06.2024 - 05.2025
- Company Overview: Cara Restaurants Ltd.
- Provided excellent customer service, taking orders, addressing queries, and resolving complaints.
- Prepared food and beverages, maintaining high standards of quality and safety.
- Operated the till, handled cash and card transactions, and ensured accurate processing.
- Maintained cleanliness of work areas, ensuring compliance with health and safety regulations.
- Worked effectively in a team, contributing to a fast-paced environment, and meeting targets.
- Supported the training of new staff, and assisted with stock management and inventory control.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Delivered fast, accurate service for positive customer experience.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
Front of House Staff Member
The Phoenix
Sheffield, Derbyshire
10.2023 - 06.2024
- Delivered professional front of house support during part-time Sunday shifts at Phoenix
- Managed table assignments efficiently, maximising dining space and reducing wait times for guests.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered food and drinks to tables in line with restaurant standards, acting as point of contact for customer queries, feedback and concerns.
Waiter
Greene King PLC
03.2022 - 04.2022
- I experienced being a waiter here and enjoyed it and would like to work in this sort of environment again, including with customer service skills and working with a team, this was my work experience in Year 10
- Anticipated and addressed guests' service needs.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Advised on menu options based on allergies and preferences.
- Performed additional tasks to keep the dining room running smoothly.
Education
Aviation Operations Level 3 - Aviation
Rotherham College (RNN Group)
09.2024 - 05.2025
Diploma in Air cabin Crew Level 2 - Aviation
The Sheffield College- City Campus
Sheffield, SHF 09.2023 - 05.2024
GCSE -
Eckington School
09.2018 - 06.2023
Skills
- Customer Service
- Time Management
- Microsoft Word
- Microsoft Office
- Communication skills
- Food Allergies
- Guest Relations
- Customer Engagement
- Practice Management
- Special Requests
- PCI (Payment Card Industry)
- Meal Preparation
- Delivering Orders to Guests
- Billing and Payment Processing
- Fryer operation
- Menu item familiarity
- Oven operation
- Menu memorization
- Sanitation
- Equipment operation
- Grill operation
- Quality assurance and control
- Beverage preparation
- Baggage handling
- Time-management
- Order picking and processing
- Airport protocol knowledge
- Lifting and sorting
- Strong work ethic
- Customer service excellence
- Positive attitude
- Aircraft loading
- Task prioritisation
- Target achievement
- Time management expertise
- Familiarity with telephony systems
- IT support experience
- Call quality assurance
- Professionally empathetic
- Call centre software familiarity
References
Available on request
Personal Information
Hobbies and Interests
- An interest in Aviation, e.g. plane spotting, using flight simulators etc.
- Listening to Indie Music
Timeline
Inbound call centre agent
One Call Insurance
07.2025 - Current
Baggage Handler
Skytanking Part of Prime Flight
05.2025 - Current
Aviation Operations Level 3 - Aviation
Rotherham College (RNN Group)
09.2024 - 05.2025
Crew Member
McDonald's
06.2024 - 05.2025
Front of House Staff Member
The Phoenix
10.2023 - 06.2024
Diploma in Air cabin Crew Level 2 - Aviation
The Sheffield College- City Campus
09.2023 - 05.2024
Waiter
Greene King PLC
03.2022 - 04.2022
GCSE -
Eckington School
09.2018 - 06.2023
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