Gisella Levine

• Asked probing questions of clients to understand needs and identify actionable requirements.
• Handled customer queries focused on first-call resolution.
• Reduced customer wait times by adhering to call target timeframes.
• Provided accurate, consistent and meaningful advice to customers to boost retention.
• Answered 60+ customer queries daily via inbound calls, emails and live chats.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Answered 60+ customer queries daily via inbound calls, emails and live chats.
• Built positive customer rapport through friendly, professional communication.
• Acted as first point of contact for customer issues and queries.
• Made 60+ outbound calls to businesses and individuals daily.

• Cleaned bathrooms with meticulous attention to detail.
• Added new soaps, shampoos and other amenities to each room.
• Replaced linens and made beds on daily basis.
• Meticulously vacuumed, dusted and tidied guest rooms.
• Collected and removed used sheets, duvets, towels and bath items.
• Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
• Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
• Supplied guests with extra towels and toiletries, noting additional requirements for well-maintained inventories.
• Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
• Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
• Prepared meals and beverages to exact tastes and dietary requirements.
• Interacted positively and professionally with residents, maintaining excellent service standards.
• Used specialist chemicals and equipment to remove stains from carpets, curtains and furniture.

Looked after and cared for my husband after major surgery.

• Adapted care activities in response to clients' mood, energy levels, and preferences.
• Provided tailored support to family members through particularly difficult periods.
• Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
• Assisted clients with daily household cleaning, laundry and food preparation.
• Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
• Maintained excellent physical fitness levels to safely, securely lift and manoeuvre patients.
• Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
• Answered questions from clients, family members, and other carers.
• Aided clients with bedtime routines, washing and dressing.
• Administered client medication with care and precision, prioritising health and comfort.
• Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
• Prepared necessary forms to complete transactions.
• Listened actively to offer accurate information and best solution to their needs.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.
• Shared informational brochures and details about policies to help guests make decisions.
• Upsold new products and accessories to customers, capturing significant increases in add-on sales.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Coordinated advanced help for complex [Product or Service] issues.
• Adhered strictly to policies and procedures for continued company compliance.
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
• Processed inbound customer calls, providing information on service or product upgrades
• Advised customers on availability, pricing and location of products.
• Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
• Implemented customer follow up to uphold service standards.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Maintained compliant documentation on [Software] for reliable company records.
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Applied conflict management to stressed and concerned customers.
• Handled in-person, email and mailed correspondence.
• Employed active listening and product expertise to successfully resolve inbound queries.
• Processed high-value payments with meticulous accuracy.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with additional retail services, including alterations, special orders and item loans.
• Recorded information about inquiries and complaints within internal database.
• Boosted monthly sales revenue by skilfully promoting diverse product and service options.
• Assisted customers with varying questions using product knowledge and service expertise.
• Followed scripts when answering common customer questions.
• Completed transactions to replace or exchange defective items.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Obtained feedback from customers to improve service experience.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Offered current, accurate advice on optional solutions for concerns.