Justyna Ramza
Maidstone,Kent
Summary
Dynamic and resourceful professional with a strong foundation in quality assurance and strategic planning. Demonstrates exceptional leadership and team-building skills, effectively maintaining cleanliness and organisation while remaining calm under pressure. Bilingual communicator adept at fostering collaboration and ensuring seamless operations. Committed to leveraging expertise in communication and strategic planning to drive organisational success.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Warehouse operator
Adaro
Maidstone, Kent
2023.09 - Current
- Kept clean work areas, promoting better productivity and safety standards.
- Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
- Understood and complied with changing safety, quality and production standards.
- Followed all health and safety guidelines, contributing to a safe workplace environment.
- Collaborated with team members for smooth warehouse operations.
- Picked orders accurately, reducing instances of return or exchange.
- Facilitated communication with colleagues to enhance overall workflow effectiveness.
- Handled fragile goods delicately, minimising product damage during transport.
- Packaged products securely for prevention of damage during transportation process.
- Completed work following safety rules for best working practices.
- Picked, packed and dispatched orders, consistently exceeding warehouse performance targets.
Shop assistant
Red Raspberry
Maidstone, Kent
2016.02 - 2023.08
- Built rapport with frequent shoppers to foster loyal customer base.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Promoted sales and special promotions to increase store revenue.
- Improved product visibility with strategic shelf arrangements.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Managed stock levels on shop floor for continuous product availability.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Conducted price checks at request of customers for clear communication on cost.
- Greeted every customer warmly, promoting friendly atmosphere.
- Collaborated effectively with team members during busy periods.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Updated window displays regularly for fresh store appeal.
- Assisted customers in finding desired items to enhance their shopping experience.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Guided customers to locate products or alternative items.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Worked energetically to maintain efficient operations during peak trading hours.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Delivered personalised customer service with a smile to promote return custom.
- Updated product labelling and pricing to reflect discounts and offers.
- Fostered positive relationships with customers to enhance loyalty and retention.
Maternity leave
.
Maidstone, Kent
2014.03 - 2016.01
Fruit packer
Vital Recruitment
Maidstone, Kent
2012.03 - 2014.03
- Manually picked and packed items with speed and accuracy.
- Ensured freshness of fruit by regular quality checks.
- Checked packages for correct labelling before dispatching to avoid delivery errors.
- Removed rotten or damaged fruits from batches; maintained high product quality standards.
- Sorted and organised fruits based on size, type and ripeness for effective packing.
- Assisted colleagues during peak hours, leading to more efficient productivity levels.
- Adhered strictly to safety guidelines, minimising injury risks.
- Maintained cleanliness in packing area for a hygienic work environment.
- Followed proper lifting techniques whilst handling heavy crates to avoid physical injuries.
- Arranged fruits in trays or containers attractively; improved customer satisfaction rates.
- Worked closely with team members, promoting a harmonious working atmosphere.
- Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Sealed containers tightly to minimise damage in transit.
Deputy store manager
Biedronka
Poland, Bielsko-Biala
2008.08 - 2012.03
- Maintained a clean, organised display area, ensuring a positive shopping experience for customers.
- Coordinated promotional events to boost store's revenue streams.
- Leaded by example on delivering excellent customer service as per company's guidelines.
- Promoted a proactive work environment through open communication channels amongst the team members.
- Enhanced customer satisfaction with attention to detail and prompt resolution of complaints.
- Developed innovative sales strategies, resulting in increased brand visibility.
- Made sure merchandise was displayed attractively, led to increase in footfall.
- Handled cash desk operations diligently ensuring no discrepancies at end of day tally.
- Packaged customer items carefully, ensuing merchandise safety.
- Processed payments swiftly for improved customer experience.
Education
Technical school - Gastronomics
Gastronomy School Complex
Poland 2004.09 - 2008.06
Skills
- Maintain cleanliness and organisation
- Quality assurance proficiency
- Calm under pressure
- Communication skills
- Team building
- Strategic planning
- Resourcefulness
- Leadership
- Bilingual
Languages
Polish
Native
English
Upper intermediate
Affiliations
- Books
- Fashion
Timeline
Warehouse operator
Adaro
2023.09 - Current
Shop assistant
Red Raspberry
2016.02 - 2023.08
Maternity leave
.
2014.03 - 2016.01
Fruit packer
Vital Recruitment
2012.03 - 2014.03
Deputy store manager
Biedronka
2008.08 - 2012.03
Technical school - Gastronomics
Gastronomy School Complex
2004.09 - 2008.06