With 2 years of retail and customer service experience, I’ve built strong communication skills, a solid understanding of customer needs, and a proactive approach to problem-solving. I’m passionate about delivering great service and creating positive experiences. Looking ahead, I’m eager to grow into a management role where I can lead by example, support my team, and help drive success across the business
As a Warehouse Operative, I met tight deadlines and performance targets by efficiently handling and moving stock using an LLOP. I supported inventory management, ensured accurate order picking, and maintained a clean, organised workspace to keep operations smooth and on track.
As a Crew Member at Five Guys, I delivered high standards across all areas of service—from preparing food, taking orders, and maintaining a clean, efficient workspace. I provided friendly, fast-paced customer service while ensuring quality, accuracy, and consistency in every order.
As a Team Leader at JD, I would ensure smooth shop floor operations by motivating the team, clearly communicating tasks, and setting expectations. Drawing on my retail and customer service experience, I would lead by example—driving sales, maintaining visual standards, and managing daily duties. I’d also oversee till operations and cash handling, support basic store functions, and encourage a positive, collaborative team environment to keep performance strong and consistent.
At Footasylum, I played a key role in driving sales by focusing on KPIs, and delivering standout customer service. I supported daily operations, contributed to visual merchandising to keep the store looking sharp, and helped to implement profit protection measures. I was also involved in theft prevention, ensuring a smooth and secure retail environment.