Justyna Nadolska
Carlton,Wakefield
Summary
Detail‑oriented and compliance‑focused professional with extensive experience handling Subject Access Requests (SARs), enhanced individual rights requests, and complex customer cases within regulated environments. Skilled in delivering constructive feedback and maintaining exceptional quality and accuracy. Brings a strong customer service orientation, advanced problem‑solving abilities, and a solid understanding of GDPR and data protection principles, with the ability to quickly learn and adapt to new systems and processes.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Lowell Financial Ltd
Leeds
04.2019 - 04.2026
- Consistently delivered excellent customer service by meeting all quality standardsand and maintaining a high level of accuracy.
- Ensured adherence to GDPR, FCA regulations, and internal and external compliance requirements, safeguarding customer data and organisational integrity.
- Liaised with other departments to address customer needs, ensuring seamless service delivery.
- Collaborated with team members to achieve customer service targets and objectives, contributing to overall team performance.
- Trained new staff on customer service policies and procedures, promoting a consistent service standard.
- Applied balanced, evidence‑based decision‑making to support fair outcomes for both customers and the business, aligned with policy and risk frameworks.
- Managed Subject Access Requests (SARs) and other enhanced individual rights requests.
- Conducted peer reviews of colleagues’ responses and provided constructive, actionable feedback.
- Reviewed and updated knowledge of organisational policies regularly.
Education
Master's degree - Administration
University of Wroclaw
Wroclaw, Poland01-2010
Bachelor degree - Administration with specialization in public finance management
Angelus Silesius State School of Higher Education
Walbrzych, Poland01-2008
Skills
Strong customer service orientation — committed to delivering clear, empathetic, and high‑quality support in fast‑paced, regulated environments
High attention to quality & accuracy — consistently meets quality standards, audit expectations, and compliance requirements
Knowledge of GDPR & data protection principles — experienced in applying GDPR, FCA rules, and internal governance to decision‑making and case handling
Evidence‑based decision‑making — able to analyse information, assess risk, and make fair, well‑reasoned decisions aligned with policy and regulation
Time management & prioritisation — able to manage high‑volume workloads while maintaining accuracy and meeting deadlines
Strong computer literacy — proficient in Microsoft Office and quick to learn and adapt to new digital systems and tools
Adaptive team player — flexible, collaborative, and able to work effectively with cross‑functional teams
Adaptive team player — flexible, collaborative, and able to work effectively with cross‑functional teams
Timeline
Customer Service Advisor
Lowell Financial Ltd
04.2019 - 04.2026
Master's degree - Administration
University of Wroclaw
Bachelor degree - Administration with specialization in public finance management
Angelus Silesius State School of Higher Education