Justyna Marzec
London,UK
Summary
Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
3
3
years of post-secondary education
Work History
Manager's Assistant
La Mook, Canary Wharf
London, UK
03.2018 - PRESENT
- Fulfilled managerial duties as required and trained new hires in organisational procedures and [Type] roles.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Conducted regular audits to maintain functionality and cleanliness of store.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Built customer relationships with consultative sales approach.
- Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
Assistant Manager
Hamstead School of Art Cafe
London, UK
Sep2016 - Dec2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
Barista/ Waitress
David Lloyds Hampton
London, UK
Jan2014 - Aug2017
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Built customer relationships with consultative sales approach.
- Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Barista
Spencer's Cafe Ealing Limited
London, UK
May2016 - Jun2017
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
University Marketing & Managment
Poland 10.2008 - 05.2010
NVQ Level 2 -
Ealing, Hammersmith & West London College
London 02.2012 - 11.2013
Skills
- Inspiring leadership
- Outstanding customer service
- Sales monitoring
- Orienting and training
- Confidentiality understanding
Languages
English
Advanced
Timeline
Manager's Assistant
La Mook, Canary Wharf
03.2018 - PRESENT
NVQ Level 2 -
Ealing, Hammersmith & West London College
02.2012 - 11.2013
University Marketing & Managment
10.2008 - 05.2010
Assistant Manager
Hamstead School of Art Cafe
Sep2016 - Dec2017
Barista/ Waitress
David Lloyds Hampton
Jan2014 - Aug2017
Barista
Spencer's Cafe Ealing Limited
May2016 - Jun2017
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