AISHWARYA TORANE
London,UK
Summary
Experienced hospitality professional with 3+ years in high-traffic environments like airport lounges and hotels, skilled in guest service, VIP handling, and team collaboration. Passionate about delivering immersive, fan-focused experiences with empathy, energy, and attention to detail. Ready to bring strong communication and service skills.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Hospitality Associate
The Regenza by Tunga
Navi Mumbai, India
07.2024 - 05.2025
- Assisted with front desk and in-room services in a 100+ room 4-star hotel.
- Handled guest check-ins, bookings, and special requests with a customer-first approach.
- Supported corporate events and banquets with up to 100 guests.
- Collaborated with F&B and housekeeping to ensure seamless guest experiences.
- Helped improve guest satisfaction and reviews through efficient service and problem resolution.
Guest Service Associate
Adani Airport Lounge
Mumbai, India
10.2023 - 06.2024
- Served 40–60 premium guests daily, including VIPs and frequent flyers.
- Delivered high-standard beverage service and maintained lounge presentation.
- Resolved guest queries in 2-3 minutes efficiently, boosting customer satisfaction.
- Built strong rapport with guests, enhancing repeat visits and feedback.
- Coordinated with kitchen and housekeeping teams to uphold hygiene and service quality.
Education
Bachelor of Science (B.Sc.) - Science
Sabarmati University
Gujarat 06/2020 - 07/2023
Certificate of Higher Education - Science
K.M. Agrawal College
06/2019 - 03/2020
Skills
- Guest Experience & Visitor Engagement
- Empathetic Communication & Active Listening
- Team Collaboration & Support
- Show Facilitation & Themed Environment Interaction
- Conflict Resolution & Problem Solving
- Workspace Safety & Presentation
- Light Lifting & Manual Handling
- Working Outdoors in Varied Conditions
- Digital Literacy & Marketing Awareness
- Live Actor & Show Element Interaction
Certification
- Certified Course in Aviation, Hospitality & Travel Management - Frankfinn Institute.
- Proficient in Amadeus, Galileo, Sabre and Fidelio System.
Languages
English
Fluent
Marathi
Native
Hindi
Native
Additional Information
- Straightforward, efficient multitasker with a positive team spirit.
- Customer-first mindset with a passion for making clients feel supported.
- Flexible availability, including weekends and evenings.
- Comfortable standing for up to 5 hours and working outdoors.
- Passionate about the Harry Potter franchise and fan engagement.
- Willing to attend training and communication sessions outside core hours.
Timeline
Hospitality Associate
The Regenza by Tunga
07.2024 - 05.2025
Guest Service Associate
Adani Airport Lounge
10.2023 - 06.2024
Bachelor of Science (B.Sc.) - Science
Sabarmati University
06/2020 - 07/2023
Certificate of Higher Education - Science
K.M. Agrawal College
06/2019 - 03/2020
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