Emma Katrien Mackie

Accountable for every aspect of the retail store operations, ensuring that all areas of the store are engaged, performing, and delivering world-class guest experience. Build team capabilities to drive strategy and achieve key results for the business. Responsible for the talent acquisition strategy, ongoing people development and growth within the community.

LEADERSHIP

-able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work.

PEOPLE MANAGEMENT

-leadership role directly responsible for all store employees

STRATEGIC THINKING

- plan and sets strategies that are aligned to the vision and values of the company to achieve goals/vision/further the mission

BUDGET RESPONSIBILITY

-accountable for controllable budget; labour hours; annual sales plan target

RESILIENCE

- remains persistent; recovers quickly from setbacks

LEADERSHIP:
- Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Support ongoing learning and development of Educators and Key Leaders consistently and equitably across all team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
- Focus on building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations in line with local and global priorities.

PEOPLE MANAGEMENT:

- Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career & personal growth.
- Provide team member recognition, gap assessment, and overall performance documentation to support development.

- Support the store’s recruitment and hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEA (inclusion, diversity, equity, and action) and other lululemon priorities.

TRAINING AND DEVELOPMENT:
- Share role and behavior expectations and facilitate onboarding training programs to acclimate new team members to lululemon and role.
- Facilitate formal trainings for team members with a focus on prioritizing and elevating the guest experience.

-Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer focused events.

-Improved customer service rankings by resolving issues quickly and accurately.

-Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.

-Assisted in organising and overseeing film assignments to drive operational excellence.

-Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

-Leading and organising a summer video camp for youth

-Coordinated primary staff schedules to guarantee optimum duty coverage.

-Scheduled activities for a team of 20.