Justyna Kwiatkowska

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• Lead the People, Culture and Payroll function, supporting organisational objectives through effective people strategies and operational excellence.
• Manage the full employee lifecycle, including recruitment, onboarding, employee relations, performance management, development, and retention.
• Drive employee engagement, wellbeing, and inclusion initiatives to foster a positive and high-performing workplace culture.
• Provide expert advice and support to managers on employee relations matters, performance issues, employment legislation, and company policies.
• Ensure accurate and compliant payroll processing, including pensions, statutory payments, HMRC requirements, and reporting obligations.
• Develop and maintain HR policies, procedures, and employee handbooks in line with employment law and best practice.
• Lead and support organisational change initiatives, promoting effective communication and employee engagement throughout the process.
• Partner with senior leadership teams to develop workforce planning, succession planning, and talent development strategies.
• Introduce process improvements and automation to enhance efficiency, accuracy, and service delivery within HR and payroll functions.
• Build strong relationships with employees and stakeholders, providing trusted guidance and maintaining a people-first approach.
• Ensure compliance with employment legislation, GDPR requirements, and internal governance standards.
• Champion a culture of continuous improvement, accountability, collaboration, and employee wellbeing.

• Lead payroll services for up to 1,400 clients, covering approximately 25,000 employees across multiple sectors.
• Ensure full compliance with HMRC regulations, employment law, pensions, and statutory reporting requirements.
• Reduced payroll processing errors to near zero by introducing automation, and strengthening internal controls.
• Eliminated departmental overtime costs through workflow improvements and system optimisation.
• Successfully passed HMRC audits, maintaining strong compliance standards and zero material findings.
• Created and implemented structured payroll pricing models, improving transparency and commercial performance.
• Expanded services to include pay wages for clients employees and additional payroll-related stakeholder support.
• Led the development of HR and Employment Law advisory services, including employment contracts, workplace policies, and compliance guidance.
• Manage and develop a payroll team of up to 9 staff, maintaining high performance and service standards.
• Advise clients and senior leaders on complex payroll, tax, pension, and employment law matters.

• Managed payroll processing for a portfolio of clients, ensuring accuracy and compliance.
• Maintained payroll systems and resolved discrepancies efficiently.
• Supported clients with payroll, pension, and tax queries.

• Managed payroll and CIS services for a portfolio of clients, ensuring accuracy and compliance with HMRC regulations.
• Prepared and submitted VAT returns in line with statutory requirements.
• Administered Auto Enrolment and pension compliance processes.
• Calculated income tax and National Insurance contributions.
• Managed Job Retention Scheme claims during COVID-19.
• Prepared individual tax returns and supported sole trader registrations.

• Managed a portfolio of client accounts, building strong relationships and acting as the main point of contact for recruitment and workforce planning needs.
• Conducted structured interviews (telephone, virtual, and in-person), assessing candidate suitability, skills, and cultural fit.
• Advised clients on hiring strategies, salary expectations, and workforce requirements.
• Drafted job descriptions and advertisements tailored to business needs and compliance standards.
• Coordinated end-to-end recruitment processes, from sourcing and screening to offer stage.
• Supported onboarding processes and ensured right-to-work and compliance documentation was completed accurately.
• Participated in job fairs and networking events to strengthen employer branding and talent pipelines.

• Led and supervised a team of 15–20 employees per shift, ensuring performance, service quality, and operational efficiency.
• Managed rota planning, shift allocation, and absence coordination.
• Oversaw inventory control, cash handling, and compliance with company procedures.
• Trained and developed new team members, supporting performance improvement and progression.
• Maintained high operational standards in a fast-paced environment.

• Coordinated material flow and inventory processes for high-value production units.
• Achieved 100% material compliance through accurate tracking and quality control procedures.
• Conducted internal compliance checks and prepared monthly integrity reports.
• Analysed operational issues and implemented improvements to maintain efficiency.
• Supported production teams to ensure deadlines and quality standards were met.