Sara Kuczynko
Exeter
Summary
With four years of experience in the hospitality industry, while I was on a three year postgraduate course at Coolage, I gained an education. Starting at a young age, I studied guest service, bartending, restaurant management and change management. I am comfortable in both the hospitality and restaurant industries. With skills in guest relations, multi-tasking and teamwork, I bring a strong work ethic and great attention to detail to any role. I am currently honing my leadership and organizational skills to advance into a junior management position, while also remaining open to opportunities in the office where I can utilize my interpersonal and organizational strengths.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Bar Staff & FOH Team Member
Puerto Lounge
Exeter, Devon
04.2023 - 01.2025
- I work as part of the front of house team, switching between various roles, including hosting, bar service, and table management, depending on the needs of the team
- I greet guests with a smile, inquire about allergies, and explain the service
- I ensure a smooth operation by assisting wherever needed, maintaining excellent customer service, and ensuring guest satisfaction throughout their experience
FOH Team Member
Premier Inn
Exeter
10.2022 - 01.2025
- I worked in the restaurant and reception area, providing excellent service
- I was responsible for the breakfast, lunch service and dinner, including greeting guests, managing allergy information, taking payments, managing seating and preparing/clearing tables
- I managed check-in and check-out of guests at the reception desk, dealt with complaints and provided solutions to increase guest satisfaction
Waitressing
The Botanist
Exeter
08.2023 - 10.2023
- As a waitress at The Botanist, I managed a personal section on the restaurant floor, which included hosting, bar service, and table management
- I greeted guests, provided allergy information, took orders, and ensured a positive dining experience by regularly checking in on tables
- Additionally, I contributed to closing duties by cleaning tables, menus, and preparing the area for the next day
Waitress/Bar Staff
Wagamama
Exeter City Centre, Devon
05.2023 - 08.2023
- As a waitress and bartender at Wagamama, I worked front of house, managing my own section, which included guest service, bar service, table management, delivery, and food service
- I greeted guests with a smile, inquired about allergies, and seated them while explaining the restaurant's policies
- I took accurate orders, confirmed details with guests, and sent the orders to the kitchen
- I quickly served food and drinks, checked in to ensure customer satisfaction, and cleared plates to make room for new guests
- At the bar, I prepared drinks, desserts, and other drink items while maintaining a clean and organized work area by sweeping, mopping, and wiping down equipment
- Additionally, I assisted with closing duties to ensure the restaurant was ready for the next day
Housekeeping
Premier Inn
Exeter City Centre, Devon
06.2022 - 03.2023
- I managed a daily cleaning schedule for 5 to 10 rooms, ensuring high standards of cleanliness and guest satisfaction
- I completed room cleaning tasks efficiently within 20-25 minutes, which included changing sheets, cleaning toilets, vacuuming, and emptying bins
- I maintained a clean and organized work environment while adhering to hotel cleanliness standards
Bartender
Moveexeter
exeter
04.2022 - 05.2022
- I worked behind the bar, preparing drinks and managing the cash register
- I took customer orders, processed payments, and ensured a smooth bar operation
- During quieter periods, I assisted by clearing used glasses and dishes from tables, taking them to the kitchen for cleaning, and then returning them to the bar to be restocked
Food Runner/Waitress
George's Meeting House, Wetherspoons
Exeter City Centre, Devon
12.2021 - 03.2022
- I worked as both a food runner and waitress, ensuring guests received their meals promptly and at the correct temperature
- I checked in with guests to ensure their satisfaction, clearing empty plates to make space for new orders or drinks
- I collected used cups, plates, and rubbish, and ensured the tables were clean and tidy
- Additionally, I assisted with table arrangements and ensured the dining area was well-organized
Sales Assistant (Online Assistant)
Sainsbury's Pinhoe
Exeter, Devon
07.2021 - 12.2021
- I was responsible for managing and fulfilling customer orders for online shopping, selecting and packaging products accurately and efficiently
- I assisted customers in finding items and provided excellent service to meet their expectations
- This role helped me develop strong interpersonal and organizational skills while ensuring attention to detail and timely order fulfillment
Education
NVQ Level 3 - Art and design
South Devon College
Paignton, Torbay 09.2023 - 06.2024
NVQ Level 2 - art and design
South Devon College
Paignton, Devon 09.2023 - 06.2024
Skills
Customer Service
Languages
Polish
English
Timeline
NVQ Level 3 - Art and design
South Devon College
09.2023 - 06.2024
NVQ Level 2 - art and design
South Devon College
09.2023 - 06.2024
Waitressing
The Botanist
08.2023 - 10.2023
Waitress/Bar Staff
Wagamama
05.2023 - 08.2023
Bar Staff & FOH Team Member
Puerto Lounge
04.2023 - 01.2025
FOH Team Member
Premier Inn
10.2022 - 01.2025
Housekeeping
Premier Inn
06.2022 - 03.2023
Bartender
Moveexeter
04.2022 - 05.2022
Food Runner/Waitress
George's Meeting House, Wetherspoons
12.2021 - 03.2022
Sales Assistant (Online Assistant)
Sainsbury's Pinhoe
07.2021 - 12.2021
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