Sara Kuczynko
Exeter
Summary
With four years of experience in the hospitality industry, while I was on a three year postgraduate course at Coolage, I gained an education. Starting at a young age, I studied guest service, bartending, restaurant management and change management. I am comfortable in both the hospitality and restaurant industries. With skills in guest relations, multi-tasking and teamwork, I bring a strong work ethic and great attention to detail to any role. I am currently honing my leadership and organizational skills to advance into a junior management position, while also remaining open to opportunities in the office where I can utilize my interpersonal and organizational strengths.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Bar Staff & FOH Team Member
Puerto Lounge
Exeter, Devon
04.2023 - 01.2025
- I work as part of the front of house team, switching between various roles, including hosting, bar service, and table management, depending on the needs of the team
- I greet guests with a smile, inquire about allergies, and explain the service
- I ensure a smooth operation by assisting wherever needed, maintaining excellent customer service, and ensuring guest satisfaction throughout their experience
FOH Team Member
Premier Inn
Exeter
10.2022 - 01.2025
- I worked in the restaurant and reception area, providing excellent service
- I was responsible for the breakfast, lunch service and dinner, including greeting guests, managing allergy information, taking payments, managing seating and preparing/clearing tables
- I managed check-in and check-out of guests at the reception desk, dealt with complaints and provided solutions to increase guest satisfaction
Waitressing
The Botanist
Exeter
08.2023 - 10.2023
- As a waitress at The Botanist, I managed a personal section on the restaurant floor, which included hosting, bar service, and table management
- I greeted guests, provided allergy information, took orders, and ensured a positive dining experience by regularly checking in on tables
- Additionally, I contributed to closing duties by cleaning tables, menus, and preparing the area for the next day
Waitress/Bar Staff
Wagamama
Exeter City Centre, Devon
05.2023 - 08.2023
- As a waitress and bartender at Wagamama, I worked front of house, managing my own section, which included guest service, bar service, table management, delivery, and food service
- I greeted guests with a smile, inquired about allergies, and seated them while explaining the restaurant's policies
- I took accurate orders, confirmed details with guests, and sent the orders to the kitchen
- I quickly served food and drinks, checked in to ensure customer satisfaction, and cleared plates to make room for new guests
- At the bar, I prepared drinks, desserts, and other drink items while maintaining a clean and organized work area by sweeping, mopping, and wiping down equipment
- Additionally, I assisted with closing duties to ensure the restaurant was ready for the next day
Housekeeping
Premier Inn
Exeter City Centre, Devon
06.2022 - 03.2023
- I managed a daily cleaning schedule for 5 to 10 rooms, ensuring high standards of cleanliness and guest satisfaction
- I completed room cleaning tasks efficiently within 20-25 minutes, which included changing sheets, cleaning toilets, vacuuming, and emptying bins
- I maintained a clean and organized work environment while adhering to hotel cleanliness standards
Bartender
Moveexeter
exeter
04.2022 - 05.2022
- I worked behind the bar, preparing drinks and managing the cash register
- I took customer orders, processed payments, and ensured a smooth bar operation
- During quieter periods, I assisted by clearing used glasses and dishes from tables, taking them to the kitchen for cleaning, and then returning them to the bar to be restocked
Food Runner/Waitress
George's Meeting House, Wetherspoons
Exeter City Centre, Devon
12.2021 - 03.2022
- I worked as both a food runner and waitress, ensuring guests received their meals promptly and at the correct temperature
- I checked in with guests to ensure their satisfaction, clearing empty plates to make space for new orders or drinks
- I collected used cups, plates, and rubbish, and ensured the tables were clean and tidy
- Additionally, I assisted with table arrangements and ensured the dining area was well-organized
Sales Assistant (Online Assistant)
Sainsbury's Pinhoe
Exeter, Devon
07.2021 - 12.2021
- I was responsible for managing and fulfilling customer orders for online shopping, selecting and packaging products accurately and efficiently
- I assisted customers in finding items and provided excellent service to meet their expectations
- This role helped me develop strong interpersonal and organizational skills while ensuring attention to detail and timely order fulfillment
Education
NVQ Level 3 - Art and design
South Devon College
Paignton, Torbay 09.2023 - 06.2024
NVQ Level 2 - art and design
South Devon College
Paignton, Devon 09.2023 - 06.2024
Skills
Customer Service
Payment Processing
Table clearing
ID verification
Food running
Table service
Evacuation
Forward planning
Telephone customer service
Fire Safety
Reservation management
Food safety and hygiene
Bartending
Cash handling
Allergen and dietary requirements
Alcoholic beverage regulation
Customer complaint resolution
Restaurant operations understanding
First aid training
Hospitality expertise
Reservation handling
Languages
Polish
English
Timeline
NVQ Level 3 - Art and design
South Devon College
09.2023 - 06.2024
NVQ Level 2 - art and design
South Devon College
09.2023 - 06.2024
Waitressing
The Botanist
08.2023 - 10.2023
Waitress/Bar Staff
Wagamama
05.2023 - 08.2023
Bar Staff & FOH Team Member
Puerto Lounge
04.2023 - 01.2025
FOH Team Member
Premier Inn
10.2022 - 01.2025
Housekeeping
Premier Inn
06.2022 - 03.2023
Bartender
Moveexeter
04.2022 - 05.2022
Food Runner/Waitress
George's Meeting House, Wetherspoons
12.2021 - 03.2022
Sales Assistant (Online Assistant)
Sainsbury's Pinhoe
07.2021 - 12.2021