
A dedicated and proactive professional with extensive experience in restaurant operations, adept at managing fast-paced environments and delivering exceptional customer service. Skilled in utilising numerous booking and POS systems, fostering excellent co-worker relationships, and maintaining flexibility to adapt to various roles as needed. Committed to enhancing customer engagement and experience through attentive service and a passion for excellence.
- Bartending at a high pace, serving a large range of alcohols and cocktails, ensuring the bar and well-stocked and clean as well as ensuring it is closed down properly and ready for the next day.
- Taking food orders accurately and quickly whilst also working on the bar
- Flexibility to run food when required in busy periods, clearing plates and glasses and keeping large indoor and outdoor spaces with high turnover rates clean and functioning
- Balancing these various tasks and effectively prioritising them in busy times
- Flexibility to work as the expedite when needed, ensuring good communication between kitchen and floor staff and dealing with issues if they arise
- Providing allergy advice and information when needed and maintaining the highest hygiene standards for food and drink service
- Providing friendly, engaging and enthusiastic customer service to all
- Held positions as food runner, head food runner, barback, primary expedite
- Supreme flexibility to work a variety of floor roles across different days and seasons depending on business and staff availability
- Carrying, delivering and clearing food and drinks at a fine dining standard
- Training all new food runners to ensure they know precisely what is expected of them, how to run food at the highest standard, how to be proactive in their job to ensure the best functioning of the restaurant, and how to properly maintain hygiene and safety standards for allergies
- Expediting all food that leaves the kitchen, ordering and maintaining an efficient ticketing system and effective communication with kitchen staff, food runners and waiters
- Filleting large and small on-the-bone fish at the table
- Providing in-depth knowledge of dishes and drinks
- Efficient use of POS systems and taking payments
- Providing a fine-dining level or service but in a friendly and personable manner
- Flexibility to adjust service styles to suit a wide range of customer needs and preferences
- Dealing with celebrity and high-status guests
- Maintaining mise en place and high table attentiveness at all times
- Managing service flow and time-management for 3 services of 4 courses a day with on-time table turnovers to ensure best customer experience
- Consistent cleaning and close-down duties with responsibilities for ordering stock
- Maintaining site cleanliness and vegetation management
- Running the campsite shop, ensuring it is always clean and well-stocked
- Making coffees/teas/hot drinks and serving pastries
- Regular and thorough cleaning of facilities
- Providing friendly, informative and clear information about the campsite and rules, as well as local information and tips
- Delivery and collection of fire pits and fire safety forms
- Quality customer assistance on the phone
- Management of bookings systems and customer requests
- Ability to help campers when they encounter issues, provide solutions and assistance at all times
- Numerous booking systems and POS systems
- Enthusiastic, skillful and attentive service
- Managing a fast-pace environment for prolonged periods
- Flexibility and willingness to work in roles as and when they are needed
- Lots of experience with every facet of restaurant operations
- Excellent co-worker relationships and communication
- Quick-learner and proactive worker
- Passion for the best service and customer engagement and experience
Given the newly-created position of head runner
Employee of the month winner three times
Finalist as manager of a youth girls football team
Certifications:
Licensing Scotland
Food Safety Level 2
Food Allergens
Health and Safety Level 2
Disability Awareness
Diversity, Inclusion and Equity
The Control of Substances Hazardous to Health
Workplace Sexual Harassment