Justin Chen
Amesbury,Wiltshire
Summary
I am a highly skilled professional with a proactive “can do” attitude. I am able to think on my feet quickly and find solutions in a calm manner in complex situations. I possess exceptional multitasking skills when under demanding environments and timescales. . I understand the value of adaptability, and I can tailor my approach to individual circumstances. I have learnt leadership skills, whilst also understanding how to work successfully within a team when striving towards a common goal. I have extensive experience in customer service and hospitality. I am aware of the importance of “empathy”, understanding a client’s needs and requirements and I have a strong ability to build client relationships. I have excellent interpersonal skills and can communicate complex ideas in simple terms.
Overview
4
4
years of professional experience
Work History
Bartender
Botanic Cocktail Bar
Salisbury, Wiltshire
09.2025 - 02.2026
- Involved in cocktail creation, mixology techniques and memorizing recipes
- Dealt with stock and inventory management
- Handling cash/POS systems
- Serving customers under time pressured environments; building rapport with new customers as well as existing customers, creating an inviting atmosphere – higher end clientele
- Worked within a team on shifts and ensured smooth handover
- Health and safety – clean up at close.
Bartender
The Chapel Nightclub
Salisbury, Wiltshire
04.2025 - 02.2026
- Serving customers with different alcoholic/non alcoholic drinks under a faced paced environment
- Assisted with stock and inventory management
- Handling cash/POS systems
- Provided excellent customer service by dealing with customer complaints/ resolving issues promptly, avoiding the need for escalation
- Built relationships with customers through friendly interaction, resulting in repeated business
- Trained new staff members effectively, ensuring excellent service standards were maintained
- Worked with a team on shifts and ensured smooth handover
- Health and safety – clean up at close.
Cashier
Mandarin House
Salisbury, Wiltshire
07.2022 - 02.2026
- Led the front of the house
- Dealt with customers face to face as well as on the phone in a highly pressured take-away environment
- Managed the electronic ordering system, dealing with orders made online as well as face to face whilst directing and communicating with kitchen staff
- Handled high volumes of transactions during peak times efficiently
- Provided excellent customer service in a professional manner, managing customer concerns on accuracy of orders/timeliness of delivery.
- Built rapport with new and existing customers through friendly interactions.
- Processed payments swiftly for improved customer experience.
- Balanced the till at end of day, maintaining accurate records.
- Packaged customer food items carefully in a quick and fast paced manner, ensuring health and safety compliance as well as reducing customer complaints through issues arising during the delivery process.
Education
GCSEs - English Language
Northampton school for boys
Northampton, Northamptonshire06-2022
Norths,
Skills
- Proactive attitude
- Problem solving
- Multitasking
- Team player
- Customer Service and hospitality
- Communication and interpersonal skills
- Multitasking prowess
- Customer Service
- Hospitality
- Bilingual
- Night shift availability
Hobbies and Interests
- Football and weight training
- Travel
- Music
- Fashion
Timeline
Bartender
Botanic Cocktail Bar
09.2025 - 02.2026
Bartender
The Chapel Nightclub
04.2025 - 02.2026
Cashier
Mandarin House
07.2022 - 02.2026
GCSEs - English Language
Northampton school for boys
Norths,