Olivia Blears
Chorley,Lancashire
Summary
Passionate individual with a desire to help others through clinical support by gaining an in depth understanding of their mental, physical & emotional wellbeing. Dedicated professional with a strong foundation in critical thinking, proactive learning, and empathetic client interactions. Demonstrates expertise in care planning, workload balancing, and fostering positive working relationships through effective communication and teamwork. Skilled in documentation, reporting, task delegation, and creative problem-solving to achieve organisational goals while maintaining high standards of care quality. Committed to continuous improvement and building meaningful relationships that support both individual and team success.
Overview
13
13
years of professional experience
2025
2025
years of post-secondary education
Work history
Operational Manager
Raptor Building Supplies
Chorley, Lancashire
09.2024 - 06.2025
- Delivered outstanding service by attentively listening to both staff and customers' needs.
- Managed the daily operations of multiple departments to maximize efficiency.
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Created and enforced policies and procedures to support compliance.
- Coordinated logistics operations, ensuring timely delivery of products and services.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Health Care Assistant
Stocks Hall Mawdesley
Mawdesley, Lancashire
07.2022 - 09.2024
- Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
- Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.
- Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds, and blood in urine.
- Observed patient's responses, reactions, and changes to medications.
- Utilized basic decision-making skills to complete routine tasks.
- Took lead on the floor to delegate staff to meet needs and routines.
- Recognized and reported abnormalities and changes in patients' health status to nursing staff.
- Answered patient call lights promptly for both assigned and other patients.
- Responded to telephone calls by making appointments, providing information and appropriate referrals.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Encouraged patients to maintain independent living with personal care assistance.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Applied clean dressings, slings and support bandages.
- Communicated with patients to ascertain feelings and needed for assistance and social and emotional support.
- Utilized wheelchairs and moveable beds to transport patients to treatment units and operating rooms.
- Exercised comatose, paralyzed, and immobile patients.
Intensive Support Worker
Care Afloat
Skelmersdale
08.2016 - 07.2021
- Provided crisis intervention services, preventing the escalation of harmful situations.
- Handled escalated situations calmly, resolving conflicts without causing distress or harm.
- Enhanced client wellbeing by implementing personalised care plans.
- Take on a child-centred approach and use techniques to help young people learn skills to achieve goals.
- Adapted to each young person, as all have individual needs. For Example, one young person had a hearing impairment; therefore, education in British Sign Language L1 & 2 is implemented to help overcome communication barriers.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Participated in ongoing training to enhance own job skills and knowledge.
- Maintained positive relationships to help encourage the individual to open up.
- Provide a safe place for individuals to share their needs socially and emotionally.
- Record documentation regarding all care administered, whether social, emotional, or physical.
- Monitor the individual's mood and be able to highlight triggers that may affect the young person.
- Communicate with outside agencies to help with medical needs and referrals for individual care.
- Identify ways to help diffuse situations or break down barriers or challenging behaviour.
- Apply good listening skills and empathy for individuals with challenging behaviour.
- Ensuring all needs are met: emotional, educational, health, social, and physical.
- Improved quality of life by offering compassionate companionship and empathetic listening to clients' concerns.
- Initiated open discussions about mental health, breaking down stigmas attached to it among residents.
- Promoted positive behaviour changes through consistent reinforcement strategies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Nursery Practitioner
Rainbow House
Mawdesley
02.2014 - 08.2016
- Take on a child-centred approach and use techniques to help young people learn skills to achieve goals.
- I attend all relevant training and ensure that this is portrayed through my practice.
- Maintained detailed records of each child's progress, facilitating personalised care and learning plans.
- Collaborated closely with other practitioners to create engaging lesson plans catered to different learning styles.
- Incorporated songs and rhymes into daily routines, enhancing toddlers' speech abilities.
Childminder
Acorns Childminder
Eccleston
05.2012 - 07.2014
- Maintained safe play environment by carefully monitoring children.
- Sterilized bottles and prepared formulas.
- Communicated with children's parents and guardians about daily activities, behaviours, and related issues.
- Created developmentally appropriate lesson plans.
- Manage my time to meet my key worker needs, such as one-to-one specialist therapy time.
- Maintain a high standard of documentation.
- Appropriately administer and record observations on individual children.
- Work alongside physio therapist, speech and language and other outside agencies, then efficiently put in to practice their advice or care routines.
- Provided care to children at a childminders aged 0 to 10 years, ensuring basic needs were met at all times.
- I had to follow legal guidance and develop skills and knowledge around children and young people services.
- Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects.
- Read stories and sang songs to children.
- Utilized games, toys, and books to develop and improve cognitive skills and physical abilities.
- Encouraged children to be independent and think creatively.
- Instructed children in health and personal habits, such as eating, resting, and toilet habits.
Education
Bachelor's Degree - Psychology Combine with Criminology
University of Central Lancashire
Preston, LancashireNVQ Level 2 - Counselling Skills L2 (QCF)
Runshaw College
Chorley, Lancashire 12.2015 - 05.2016
level 3 children and young peoples workforce in Early learning and childcare pathway - undefined
Preston college
FC Health and social care - undefined
Runshaw college
level 2 children and young peoples workforce - undefined
Preston college
Skills
- Critical thinker
- Active listener to clients
- Proactive learning desire
- Observant listening
- Empathetic client interactions
- Proactive attitude
- Initiative and Self-motivation
- Care quality initiatives
- Workload balancing
- Documentation and reporting
- Goal setting
- Relationship building
- Task delegation
- Positive and friendly attitude
- Positive and negative reinforcements
- Positive communication skills
- Positive working relationships
- Positive learning process
- Teamwork and positive attitude
- Care planning
- Computer skills
- Multitasking Abilities
- Creative thinking
Custom
References available upon request
References
References available upon request.
Timeline
Operational Manager
Raptor Building Supplies
09.2024 - 06.2025
Health Care Assistant
Stocks Hall Mawdesley
07.2022 - 09.2024
Intensive Support Worker
Care Afloat
08.2016 - 07.2021
NVQ Level 2 - Counselling Skills L2 (QCF)
Runshaw College
12.2015 - 05.2016
Nursery Practitioner
Rainbow House
02.2014 - 08.2016
Childminder
Acorns Childminder
05.2012 - 07.2014
level 3 children and young peoples workforce in Early learning and childcare pathway - undefined
Preston college
FC Health and social care - undefined
Runshaw college
level 2 children and young peoples workforce - undefined
Preston college
Bachelor's Degree - Psychology Combine with Criminology
University of Central Lancashire
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