Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Marketplace Growth & Seller Acquisition:
Cultivated key relationships with brands, sellers, marketplaces and agencies to drive business development across global marketplaces, including eBay.
Spearheaded product and brand launches, optimising product selection and trading capabilities for marketplace success.
Partnered with marketplace service providers (e.g., logistics, integrators) to expand seller onboarding and platform adoption by our company.
Strategic Business Development:
Formulated and executed data-driven acquisition strategies to expand market presence, focusing on high-potential sellers and brands in eBay’s target verticals.
Leveraged industry trends and competitor insights to innovate pipeline development, ensuring a steady stream of new products for trading cycles and long term.
Negotiated commercial terms with partners, securing favourable conditions while aligning with platform growth metrics (Conversion rates, CTR, ROAS, ACOS)
eBay Collaboration & Compliance Leadership:
Worked directly with eBay’s senior leadership (e.g., former VP Rob Hattrell, Head of Shipping Mike Pitt) to resolve compliance challenges, safeguarding seller trust and platform integrity. I have been integral to much of the changes eBay has made in the UK to combat tax and compliance evasion.
Advised UK government bodies (e.g., Public Accounts Committee, MP's, NAO, Treasury, Ministers) on marketplace VAT evasion, recovering £1.5B annually in lost tax revenue—showcasing deep regulatory expertise. This solved the largest VAT evasion issue in UK E-commerce history.
Operational Excellence & Team Leadership:
Led cross-functional teams (Operations, Data Collection, Risk) to streamline seller onboarding.
Mentored junior staff in sales pipeline management, seller engagement, and marketplace best practices.
Implemented technology upgrades to modernise workflows, enhancing scalability for seller acquisition.
Data-Driven Innovation:
Used analytics to identify root causes of marketplace challenges, driving decisions that improved seller performance and customer satisfaction.
Developed crisis management frameworks to mitigate risks (e.g., compliance issues, supply chain disruptions).
Contract negotiation
undefinedVAT Evasion Lobbyist:
Between 2015 - 2021 I successfully lobbied government after highlighting the largest every UK VAT evasion phenomena on UK online marketplaces.
This involved working closely, with MP's, Ministers, Governmental cross party committees, HMRC and the Treasury to identify legal weaknesses and implementing change to UK tax laws which have resulted in addition £1.3b PA VAT collected.
FA Registered Level One Football Coach
Grassroots Football Coach: This unique role encompasses Player Development (Teaching basic football skills, focusing on physical literacy, promoting understanding of tactics and positions) Positive Environment (Creating a safe, inclusive, and supportive atmosphere for all players, encouraging teamwork, respect, discipline, and fair play) Coaching & Planning (Planning and delivering structured training sessions, setting goals for individual and team progress, providing constructive feedback to players and parents) Communication (Building relationships with parents, guardians, and club officials Explaining training goals, match decisions, and player development clearly and respectfully) Safeguarding & Welfare Community Impact (Acting as a role model and mentor for young people)
Registered First Aid
FA Registered Level One Football Coach