Juliette Sandford
Thakeham,West Sussex
Summary
Highly adaptable professional with extensive experience in executive support and event planning. Demonstrates exceptional skills in crisis intervention, empathetic listening, and resilience under pressure. Proficient in managing filing systems and ensuring time efficiency. Known for taking initiative and effectively handling changes.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
PA to Managing Director
Joanna's Boutique Tearoom
Storrington, West Sussex
05.2022 - Current
- Ensured smooth office operations and resolved administrative issues promptly.
- Liaised with landlords across three stores to address service concerns and emergencies.
- Designed logos, menus, and marketing materials from concept to print.
- Managed personal requirements for the director effectively.
- Engaged with managers and staff daily to maintain operational cohesion.
- Provided high-quality customer service on the restaurant floor, processing orders and payments.
- Fostered collaboration among staff at all levels to enhance workplace relationships.
- Assisted in preparing presentations to improve information clarity.
Owner
Merlin Mabel & Me
Cranleigh, Surrey
01.2021 - Current
- Established workshop and retail outlet at Smithbrook Kilns, Cranleigh for homemade dog accessories.
- Crafted products with an emphasis on quality and craftsmanship.
- Participated in market activities to maintain consistent online and in-store sales.
- Attended regular craft markets in Surrey and West Sussex.
Operations Director
Smith & Western
Horsham, West Sussex
05.2006 - 01.2021
- Fostered a culture of continuous improvement, promoting operational excellence across the organisation.
- Streamlined business processes with innovative thinking, leading to enhanced performance.
- Collaborated with sales team to streamline customer experience and boost client retention rates.
- Managed risk effectively, ensuring business continuity during challenging periods.
- Nurtured relationships with key industry partners to expand business horizons.
- Optimised operational efficiency by implementing strategic plans and procedures.
- Oversaw inventory control measures, reducing waste and increasing profitability.
- Conducted budget monitoring activities to ensure financial stability of operations.
- Negotiated contracts with suppliers for cost savings without compromising quality.
- Developed standard operating procedures, enhancing efficiency at all organisational levels.
- Designed comprehensive business plans which laid foundation for growth opportunities.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Partnered with management team to optimise operations and reduce costs.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Expanded restaurant chain from three to seven locations during tenure. Negotiated with solicitors and landlords to facilitate business expansion.
- Directed day-to-day work of Head Office employees and motivated teams to exceed objectives.
Education
BTEC Diploma - Hotel Administration - Hospitality
Guildford College of Technology
Guildford 09.1987 - 07.1989
GCSEs -
Ashcombe School
Dorking 09.1984 - 06.1987
Skills
- Adaptability to changes
- Event planning
- Executive support
- Crisis Intervention
- Filing systems
- Empathetic listening
- Time efficiency
- Resilience under pressure
- Initiative taking
Affiliations
- Cooking and entertaining, dog walking and reading a good novel.
Timeline
PA to Managing Director
Joanna's Boutique Tearoom
05.2022 - Current
Owner
Merlin Mabel & Me
01.2021 - Current
Operations Director
Smith & Western
05.2006 - 01.2021
BTEC Diploma - Hotel Administration - Hospitality
Guildford College of Technology
09.1987 - 07.1989
GCSEs -
Ashcombe School
09.1984 - 06.1987