Charlotte Hill

• Responsible for managing and coordinating ever changing, demanding and busy diary to the Managing Director in a proactive manner while prioritising and managing workload during busy and demanding times.
• Facilitated all aspects of Area Manager recruitment, from initial interview through to onboarding, integrating contract signings.
• Engaged top-tier universities to facilitate recruitment for Area Manager roles throughout the year.
• Regularly taking minutes in National Committees.
• Scheduling weekly Director and Area Manager meetings
• Liaising with other members of staff where necessary ensuring required reports/documentation are ready and completed to high standards and set against target dates.
• Assisting in general administration of company's office standards and administrative systems often involving liaison with Senior Management.
• Organise travel arrangements and coordinate accommodation for business meetings.
• Controlled monthly submissions of credit card expenses.

• Arranged property viewings to facilitate client decision-making.
• Valued properties to establish competitive market prices.
• Vetted tenants to ensure suitability and reliability.
• Managed property offers to optimise landlord returns.
• Negotiated successful lettings between landlords and tenants, achieving mutually beneficial agreements.
• Closed sales to finalise transactions efficiently.
• Matched clients with suitable properties based on requirements.
• Handled landlord enquiries to maintain effective communication.
• Accomplished strong rapport with landlords through excellent communication skills.

Led a team of cashiers, addressing discrepancies and resolving counter queries.
Assisted customers with machines and directed them to appropriate departments.
Handled customer accounts, queries, and complaints efficiently.
Coordinated a team of four for appointment bookings and service calls.
Managed meet and greet operations, optimising customer satisfaction on the sales floor.
Arranged appointments and meetings, ensuring smooth daily business operations.
Supervised two service branches, engaging teams through staff rotas and meetings.
Set daily targets to enhance branch performance and customer satisfaction.

Reconciled accounts efficiently, managing high volumes of debt follow-up via telephone and correspondence.
Communicated with internal and external customers through various channels, including email and fax.
Handled numerous broker and underwriting account queries promptly to maintain service standards.
Scanned client files into INVU database to ensure accurate record keeping.
Prepared end-of-month statements for brokers to facilitate financial processes.
Liaised with clients regarding disputes and liability issues following accidents.
Engaged with solicitors on payment queries and settlement claims to resolve issues swiftly.
Typed daily correspondence related to claims applications while updating client files for accuracy.