Ewa Kesicka
Newmilns
Summary
A resourceful and proactive person with strong organisational and communication skills. Experienced in managing schedules and handling correspondence to keep operations smooth and projects on track. Focused on boosting productivity and providing seamless executive support. Knowledgeable in recruitment, employee relations, and administrative tasks.
Overview
12
12
years of professional experience
Work history
PA to Managing Director
Brave New Spirits Ltd
Glasgow, Glasgow City
2024.05 - Current
- Handled private and sensitive information with care and discretion.
- Managed tasks and deadlines effectively, consistently staying on top of priorities.
- Worked with management to develop and implement new processes and special projects.
- Planned events, managing budgets and logistics.
- Improved HR processes to boost team productivity and efficiency.
- Posted job openings with clear criteria for candidates.
- Kept track of job applications, interviews, and recruitment outcomes in an organised system.
- Shared interview results with candidates and team members.
- Prepared contracts
- Ensured payroll matched budgets, flagging any discrepancies.
- Participated in disciplinary actions to help maintain a respectful work environment.
- Put together expense reports, ensuring receipts matched up.
- Ordered office supplies while staying within the budget.
Customer Service Advisor
Lloyds Banking Group
2015.08 - 2024.05
- Addressed customer service inquiries quickly and accurately.
- Managed up to 60 customer inquiries per day in a fast-paced center.
- Handled complaints calmly and professionally, providing appropriate solutions to maintain customer satisfaction.
- Resolved technical issues by quickly identifying and troubleshooting customer problems for timely first-time resolution.
- Established a warm and friendly rapport when interacting with customers by phone and mobile messaging.
- Input customer information, call notes, and personal data into the internal database.
- Handled confidential and sensitive data with discretion, reducing the risk of fraud and theft.
- Upheld privacy and security requirements in accordance with national legislation.
- Assisted in training new staff members.
Customer Service Advisor
Tailoring & Alterations
2014.04 - 2015.07
- Provided thorough service whilst working at a fast-demanding pace
- Built rapport with customers through courteous and professional communications
- Performed quality control on completed jobs to detects defects
- Consulted with customers to determine to ideal fit for garments, advised them on what was and wasn't possible and desirable
- Kept accurate records of all work undertaken and provide weekly report to the store manager
Education
CIPD Foundation Certificate in People Practice - Human Resources Management
Chartered Institute of Personnel and Development
UKScottish Qualifications Certificate - Providing Financial Services
Scottish Qualifications Authority
BTEC Level 3 Certificate - Principles of Customer Service
Pearson BTEC
English - undefined
State Higher School of Vocational Education
Marketing Specialist and Sales Representative - undefined
Consulting and Education Institute
GCSEs - Economics
Secondary School of Economics
Skills
- Customer Service
- Collaboration
- Recruitment management
- Prioritisation and time management
- Interpersonal skills
- Problem solving
- Computer proficiency
- Adaptivity and flexibility
References
References available upon request.
Timeline
PA to Managing Director
Brave New Spirits Ltd
2024.05 - Current
Customer Service Advisor
Lloyds Banking Group
2015.08 - 2024.05
Customer Service Advisor
Tailoring & Alterations
2014.04 - 2015.07
GCSEs - Economics
Secondary School of Economics
Marketing Specialist and Sales Representative - undefined
Consulting and Education Institute
English - undefined
State Higher School of Vocational Education
CIPD Foundation Certificate in People Practice - Human Resources Management
Chartered Institute of Personnel and Development
Scottish Qualifications Certificate - Providing Financial Services
Scottish Qualifications Authority
BTEC Level 3 Certificate - Principles of Customer Service
Pearson BTEC