Julie Parr
Bedford,Bedfordshire
Summary
Experienced professional specializing in communication, task delegation, and policy implementation. Demonstrated ability to make decisive decisions under pressure while maintaining composure. Proficient in knowledge sharing, staff appraisals, and resource allocation, driving organizational success through effective leadership and strategic planning.
Overview
29
29
years of professional experience
1
1
Certification
Work history
Emergency Dispatch Team Leader
East of England Ambulance Service NHS Trust
Bedford, Bedfordshire
2006.01 - Current
- Prioritised tasks based on urgency and importance to assist team members in managing workload effectively.
- Supported adherence to company policy among all team members to foster a professional environment.
- Facilitated regular one-on-one performance reviews and appraisals to aid in identifying team members' improvement areas.
Emergency medical dispatcher
East of England Ambulance Service NHS Trust
Bedford, Bedfordshire
2004.03 - 2006.01
- Handled complex multi-line telephone systems professionally, facilitating speedy call management.
- Achieved seamless communication with on-field paramedics by maintaining clear channels.
- Utilised latest dispatch systems proficiently to streamline operations and response times.
- Streamlined caller information collection for expedited medical response.
- Coordinated with police and fire departments when necessary, fostering interdepartmental cooperation during crises.
- Liaised closely with other emergency service providers, improving combined responses to major incidents.
- Participated regularly in training sessions to maintain knowledge of current protocols.
- Used mapping software efficiently, enabling swift location of emergency scenes.
- Adhered strictly to privacy laws whilst handling sensitive information, preserving patient confidentiality at all times.
- Facilitated communication between hospitals and crews for efficient patient handovers.
- Allocated resources efficiently for improved patient care.
- Consistently met compliance KPIs, maintaining 100% accuracy when inputting information into CAD system.
- Provided ambulance staff with precise location, patient and incident information enabling smooth-running emergency response.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Emergency call handler
East of England Ambulance Service NHS Trust
Bedford, Bedfordshire
1997.07 - 2004.03
- Maintained confidentiality guidelines and ensured caller privacy at all times.
- Handled stressful situations effectively while providing excellent support.
- Utilised computer systems for accurate data entry.
- Assured proper call handling through adherence to protocols.
- Processed high volumes of calls daily while remaining composed and professional.
- Ensured accuracy in information delivery.
- Followed procedures to enhance quality assurance.
- Provided immediate assistance in emergencies, contributing to life-saving outcomes.
- Liaised with agencies to ensure comprehensive support.
- Trained new staff on protocol adherence, enhancing overall service quality.
- Used calm communication to build rapport and gather necessary information.
- Delivered pre-arrival advice to callers for effective medical assistance.
- Recorded data for dispatch systems with precision.
Education
GCSEs - English Language
St Thomas Moore Upper School
BedfordSkills
- Communication excellence
- Task delegation
- Policy implementation and enforcement
- Decisive decision-making
- Tolerance and patience
- Knowledge sharing
- Staff appraisals
- Resource allocation
- Priority management
- Resilience under pressure
Certification
Clean driving licence.
Training.
Basic Life support.
Conflict resolution.
Equality & Diversity & Human Rights.
Fire safety (E Learning)
Freedom to Speak up.
Incident Co-ordination Cell (face to face)
Infection Control (E learning)
Information Governance & Data Security.
Jessip training (face to face)
Leadership Development Framework, Vision, values & Behaviours.
Dignity at work.
Major incident training.
Safeguarding Adults.
Safeguarding Children.
Moving & Handling.
Preventing radicalisation.
References
References available upon request.
Timeline
Emergency Dispatch Team Leader
East of England Ambulance Service NHS Trust
2006.01 - Current
Emergency medical dispatcher
East of England Ambulance Service NHS Trust
2004.03 - 2006.01
Emergency call handler
East of England Ambulance Service NHS Trust
1997.07 - 2004.03
GCSEs - English Language
St Thomas Moore Upper School