Jacqueline Say

To lead, manage and inspire a team of mobile colleagues through continually building capability, enhancing quality and improving performance. To develop a team that exemplifies CITB behaviours, builds CITBs reputation with employers, stakeholders, partners and individuals and delivers on CITBs strategic and business plan deliverables.

• Established strong relationships with clients for improved business partnerships.
• Achieved a higher level of efficiency with meticulous scheduling and organisational skills.
• Generated increased client confidence to invest in CITB products.
• Collaborated effectively with colleagues, fostering a positive work environment.
• Ensured compliance with regulatory requirements, enhancing the company's reputation in the industry.
• Initiated routine check-ins with clients, maintaining high levels of service delivery.
• Advised clients in person, over phone and in writing to deliver top service and optimum strategies.

• Handled sensitive information with discretion and professionalism.
• Worked diligently under pressure whilst preserving high-quality output.
• Liaised closely with employers in recruitment, mointoring progression of their apprentices.
• Maintained impeccable uniform and equipment, representing department professionally in all interactions.