Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team. Demonstrates excellent communication and problem-solving skills, ensuring smooth operations and customer satisfaction. Ready to drive sales growth, adopt and utilise new technology and enhance operational excellence .
Managing a small team within a community pharmacy setting. Fulfilling regular and walk in prescriptions for patients while adhering to company and GPhC guidelines. Ensuring all protocols are followed to meet maximum profits. Setting a programme for the store's Pharmacy Growth plan and motivating the team to ensure that these targets are not only met but exceeded. Creating and maintaining an excellent working relationship with GP surgeries and external stakeholders. Managing team rotas and salary budgets. Targeting retail sales to ensure maximum profitability, minimum waste and exceptional shop floor standards. Setting stretch targets for KPIs throughout both Pharmacy and Retail platforms.
Assistant manager in a top 50 Boots Destination store. All aspects covered including Pharmacy, Operations, Beauty, Health & Safety. Role saw me oversee the installation of BRI programme with huge success both in terms of presence and turnover. Led as Let's Limit Loss Champion, Covid Champion, Patient Safety Champion. In the Pharmacy oversaw the uptake of Pharmacy First to reach three figures per week from initial double digits. Excelled at merchandising and promotional activities including taking the No7 Team out into the Mall to promote NPD and enhance sales.
Overseeing the health and wellbeing aspect of primary school aged children. In charge of all medication. Escalated welfare concerns.
Starting as a Christmas temp.
Ran my own design, advertising and marketing company. Created bespoke solutions for blue chip clients. Presentations, concepts and branding through to the finished product.
I have a keen eye for detail and thrive in a challenging environment! My background in marketing gives a unique perspective on how people perceive the things around them, what attracts a client and how to retain their custom Precise and articulate I enjoy drilling down on detail and looking for ways to improve outcomes By motivating and leading by example, I am able to relay what's required to a team and get them 'on board' to help deliver results Thoroughly grounded, I have a track record of doing what's required, often in difficult circumstances, to get the job done properly, first time and every time