Alexander Clark
Cardiff,south wales
Summary
- Reliable Legal advisor/paralegal with relevant industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Enthusiastic Legal advisor. Paralegal with 8 years of experience in various law settings. Secures team success through hard work, attention to detail and excellent organisation. Shares relevant knowledge to achieve results.
- Hard-working individual with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
- Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
- Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
- Experienced in Admin tasks and use of I.T and Microsoft
- Able to work independency and part of team.
- Puncturable and reliable.
- Various experience in legal settings that have equipped me with transferable skills.
- Skillset includes - excellent communication, customer care, attention to detail, accurate input and record keeping, Able to adapt to needs of a client, able to thrive under pressure and meet deadlines.
- Able to keep paper heavy files in neat and accurate record and organise effectively for ease of access or review.
- Maintain excellent client confidentiality in line with GDPR.
- Analytic and critical thinker and able to apply logical approaches in sensitive matters considering the needs of all parties - Ensuring fairness and impartiality is maintained and satisfy the needs of the business and client.
- Well presented individual, always appear with a smart and professional attitude and image to match.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
CEO - Dog trainer - Elite Dog Training Ltd
Self-employed
Cardiff, Cardiff
2023.01 - Current
- Directed company operations and strategy through long-term business planning, consistently growing revenue
- Created and implemented overall business strategy to facilitate all managerial decision-making.
- Utilised industry expertise to influence business decisions, resulting in increased profit from 1k a month to 5k a month
- Kept accurate company records, upholding compliance with regulations and company policies.
- Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Devised and implemented long-term strategy to drive progress in key areas.
- Managed team performance, celebrating successes and identifying areas to improve.
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Improved long-term prospecting, strategy development and customer engagement by implementing successful growth strategies.
- Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Independently managed recruitment, employee motivation and training.
Professional Dog trainer
Self employed
St clears, Carmarthenshire
2022.10 - 2023.12
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Helped owners to recognise, encourage and reinforce positive behaviour for optimal improvements.
- Utilised proven training techniques such as [Technique] and [Technique] to improve dog behaviour.
- Taught specific commands to the dog, assisting the owner in delivering the same commands for excellent results.
- Worked with owners to establish their hopes and requirements, creating training schemes to best meet those needs.
- Assessed dog behaviour and temperament, crafting bespoke training programmes to get the best out of the animal.
Legal advisor wills and probate
Newlaw Solicitors
Cardiff, Cardiff
2022.01 - 2022.10
- Researched public law litigation to proactively mitigate regulatory and public law risks.
- Managed disputes and negotiated settlements with consistently positive outcomes.
- Assisted corporate governance manager with data protection and freedom of information compliance.
- Reviewed legal documentation and bank agreements to translate and simplify legal jargon for clients.
- Coached and mentored junior employees, delivering guidance and building strong, capable teams.
- Maintained accurate and updated client records in company CMR databse.
- Trained and mentored junior staff to consistently meet and exceed settlements and issuing targets.
- Guaranteed ethical, risk-based decision-making through independent challenge and questioning.
- Provided effective client support by establishing facts and advising on available legal options.
- Drafted and submitted grant of Probate applications.
- Balanced Estate accounts to ensure all monies accounted for in line with the SRA accounting rules and closed files.
- Regularly able to find small amounts in high net worth estates to balance ledgers on file before closing.
- Assisted head of private client with case files that had complaints in order to resolve the matter. Completed tasks set and often tasked to update such clients due to to experience in resolving complaints and using skills from 999 call handling protecting the reputation of the firm and delivering a service recovery.
- Identified issues that may be litigated and signposted to relevant persons firm when required.
- Successfully challenged a number of claims against estates from creditors - protecting the assets of the estate and arguing in strategic lawful terms why they are unable to claim against the estate.
- The above point gave me excellent experience in reading contracts and challenging other companies in a ethical non-argumentative way and establishing the facts only submitting the strongest points.
Undertaker
Green Willows Funerals
Cardiff, Cardiff
2020.10 - 2021.12
- Delivered services to customer locations within target timeframes.
- Completed opening and closing procedures, from product replenishment to budget control.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Attended call outs from bereaved families to recover the deceased in a professional and empathically communicated the process. Ensuring dignity was protected at all times.
- Followed recovery procedures and the process of recording items accurately (wedding rings, necklaces etc) Ensuring the correct tags were on the deceased to assist the Funeral director in identifying the correct person for viewings or the funeral process. Attention to detail here and accurate record keeping was essential as the mistakes if made would be on the gravity scale one of huge detriment to families and risk the company reputation. Therefore, I am skilled in attention to detail and accurate record keeping, updating of files and ensuring procedures are followed.
- Able to remedy any problems with effective solutions with critical thinking applying logic, compassion and considering all pros and cons to each remedy and meeting the needs of all parties.
Amazon
Adecco
Bristol, Bristol
2020.08 - 2020.10
- Completed duties to deliver on targets with accuracy and efficiency.
- Successfully delivered on tasks within tight deadlines.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Able to work independently or within a team and switch between both as required depending on work demand.
- Assisting other staff members who felt overwhelmed with tasks to ensure a supportive team player and that deadlines got met, keeping other team members motivated to complete deadlines.
Police officer
Gwent Police
Newport, Gwent
2018.01 - 2020.03
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Conducted [Number] official investigations by interviewing key personnel, gathering evidence and taking official statements.
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Manging a heavy caseload whilst still tasked to respond to emergencies.
- Keep victims of crime updated in a timely fashion and inform of any updates that were mentionable etc.
- Create case files and submit to the CPS for review to allocate the file to the magistrate of Crown court.
- Ensure the Disclosure rules were followed within the file and that the standard was always high for ease of reading and consideration by the CPS.
- Attend face to face meetings with the CPS in cases that were complex or large in number to lay out the facts of the case - highlighting strengths and weaknesses that may be relevant to the case.
- Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Produced comprehensive crime reports with meticulous attention to detail.
- Advised local property, land and homeowners on appropriate crime prevention strategies.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Acquired and served warrants for arrests, searches or other purposes.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Assessed and verified information given in victim and witness statements to improve investigation workflow.
Incident crime time
Dyfed-powys
Carmathen, Carmarthenshire
2017.09 - 2018.01
- Reviewed all slow time matters and dealt within the Target time of 24 hours response
- Desk based - Using covert methods to review details and assist in identifying offenders.
- Reviewed all information and selected key detail deciding if the matter needed further allocation to officers or if the matter could be resolved remotely.
- Contacting victims of crime and updating them in a timely fashion of the process their call will follow and likely actions.
- Contacted victims and updated them the matter would be logged and closed when no reasonable lines of enquiry existed.
- Able to provide sensible assimilated information over the phone to possibly distressed callers to explain why their matter not be progressed whilst remaining empathic and aware of their emotional needs and supporting the caller with follow up advice.
Police Dispatcher
Dyfed-Powys
Carmarthen, Carmarthenshire
2017.09 - 2017.10
- Successfully delivered on tasks within tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered high-quality results within budget and timeframe targets.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Analysed data and information to identify issues and create tailored solutions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Engaged with stakeholders to build relationships and brand awareness.
999 Call handler
Dyfed-powys Police
Carmarthen, Pembrokeshire
2016.03 - 2017.07
- Listened actively to caller concerns, questions and priorities.
- Processed and actioned high number of calls during busy periods.
- Employed typing speed and accuracy to generate notes while speaking to callers.
- Followed up on queries within agreed timeframes to provide detailed response.
- Used strategic questioning to extract important details from callers to help plan responsive action.
- Navigated stressful and unpredictable situations with calm and collected approach.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Logged critical information onto computer system.
- Transferred calls and provided accurate information to callers professionally and courteously.
- Maintained full and comprehensive knowledge of each staff member status and whereabouts.
- Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
- Handled customer queries focused on first-call resolution.
- Triaged calls within desired timeframes, liaising with dispatch and supporting services to provide appropriate support.
- Responded to inbound queries and requests from prospective customers.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
RNLI Beach Lifeguard
RNLI
, Tenby
2016.05 - 2016.09
- Observed swimmers attentively, quickly responding to risks and concerns.
- Rendered basic first aid assistance, minimising patron discomfort whilst coordinating additional support services.
- Performed successful Beach rescues, remaining calm and effective under pressure.
- Performed high level first aid (First responder) to beach users when required, including oxygen, Entonox, GTN spray, plastic airways etc.
- Maintained accurate written record of the Daily tasks and kept a detailed narrative of any incidents/rescues.
Education
GCSEs - English Langauge
Milford Haven School
Pembrokeshire 2010.07 - 2010.08
GCSEs - Information Technology
Milford Haven School
Pembrokeshire 2010.07 - 2010.08
GCSEs - Music
Milford Haven School
Pembrokeshire 2010.07 - 2010.08
GCSEs - Science
Milford Haven School
Pembrokeshire 2010.07 - 2010.08
GCSEs - Physical Education
Milford Haven School
Pembrokeshire 2010.07 - 2010.08
NVQ Level 3 - Call centre communications
Coleg Sir Gar
Llanelli 2017.07 - 2017.12
NVQ Level 3 - Policing
College of Policing (former National Policing Improvement Agency)
Ryton-on-Dunsmore 2018.01 - 2018.06
Skills
- Touch typing - fast typing pace
- Proficient in the use of Microsoft Office
- Calm under pressure
- Able to meet critical deadlines and work accurately and meet deadlines whilst under pressure
- Skilled at multi tasking in various areas
- Keen eye for attention to detail
- Critical and analytic thinker
- Able to deal and resolve and remedy problems in sensitive circumstances
- Highly experienced in entering data efficiently and accurately into systems and keeping accurate records
- Able to thrive under pressure and keep work to high standard and accurate
- Experienced on various case file systems and able to grasp concepts quickly and effectively
- Confident working independently and as part of team
- Able to recognise own skillset and ask for assistance off relevant persons when required
- Keen to always develop skillset and learn new things
- Able to prioritize workload and allocate time effectively to tasks based on the nature of each task
- Able to work to strict deadlines and am responsive to tasks that are allocated last minute as I thrive in this environment
- A thriving attitude to reach my full potential with a can-do attitude
- Able to organise a diary and consider the fundamental principles of work blocks and blocking off time to allow fee-earners or litigators to travel and factor in all variables in play
- Exceptional phone communication skills and in person
- Able to deliver negative outcomes with compassion and care and consider the welfare of the person receiving news of a negative outcome
- Able to construct logical arguments while remaining aware of own emotions and have the ability to remove myself from the situation and look from the "other sides shoes" allowing to construct a sensible remedy of a variety of options that suit both parties to remedy the matter
- Have successfully defended friends in matters with their employer from factual based points and allowing them to pursue new careers and recover monies owed
- Experienced in resolving disputes in a variety of settings, face to face, via telephone or email
- Have experience in the magistrate court, crown court and family court arena's
- Have been cross examined in the Crown as a witness by at the time a QC and maintained by position not allowing the QC to influence my answer and also consider the wording I use before projecting the answer into the court arena to ensure the answer I delivered was factual and could not be conveyed in another format allowing a different view or narrative to be extracted and advocated
- Articulate and eloquent in communication when required and able to adapt communication style to suit any individual
- Able to transform complicated technical language into easy and concise information to fit the individual required to understand the points
Languages
English
Fluent
Timeline
CEO - Dog trainer - Elite Dog Training Ltd
Self-employed
2023.01 - Current
Professional Dog trainer
Self employed
2022.10 - 2023.12
Legal advisor wills and probate
Newlaw Solicitors
2022.01 - 2022.10
Undertaker
Green Willows Funerals
2020.10 - 2021.12
Amazon
Adecco
2020.08 - 2020.10
Police officer
Gwent Police
2018.01 - 2020.03
NVQ Level 3 - Policing
College of Policing (former National Policing Improvement Agency)
2018.01 - 2018.06
Incident crime time
Dyfed-powys
2017.09 - 2018.01
Police Dispatcher
Dyfed-Powys
2017.09 - 2017.10
NVQ Level 3 - Call centre communications
Coleg Sir Gar
2017.07 - 2017.12
RNLI Beach Lifeguard
RNLI
2016.05 - 2016.09
999 Call handler
Dyfed-powys Police
2016.03 - 2017.07
GCSEs - English Langauge
Milford Haven School
2010.07 - 2010.08
GCSEs - Information Technology
Milford Haven School
2010.07 - 2010.08
GCSEs - Music
Milford Haven School
2010.07 - 2010.08
GCSEs - Science
Milford Haven School
2010.07 - 2010.08
GCSEs - Physical Education
Milford Haven School
2010.07 - 2010.08