Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Julian Waters

Polegate,East Sussex

Summary

Experienced professional with expertise in digital and social media marketing, sales and e-commerce, and customer service leadership.


Skilled in creating and optimising online content, managing sales, running PPC campaigns, and delivering engaging email marketing initiatives to drive brand visibility and customer engagement.


Demonstrates proficiency in marketing strategy execution and product knowledge application, complemented by teamwork and team leadership experience. Committed to leveraging these competencies to drive business growth and enhance customer satisfaction.

Overview

19
19
years of professional experience
3
3
years of post-secondary education

Work history

Amazon FBA / E commerce Seller

Self Employed
Polegate, East Sussex
06.2023 - Current
  • Managing an online retail business through Amazon FBA, overseeing product sourcing, inventory management, and fulfilment.
  • Created and optimised product listings using Canva, keyword research, and SEO best practices to increase visibility and conversions.
  • Developed and executed PPC advertising campaigns to drive sales and maximise ROI.
  • Analysed sales data, customer trends, and competitor activity to inform pricing and marketing strategies.
  • Delivered excellent customer experience by ensuring product quality, accurate descriptions, and timely resolution of queries.
  • Gained hands-on experience in e-commerce strategy, digital marketing (including Facebook Ads and TikTok) and performance optimisation.

Customer Service and Fulfilment Manager

Brewers Decorator Centres
Polegate, East Sussex
10.2010 - 05.2023
  • Led and coached the customer service team, driving performance, engagement, and professional development.
  • Managed recruitment, training, and performance reviews to build a high-performing team.
  • Oversaw daily operations, ensuring all customer queries and escalations were resolved within service standards.
  • Strengthened customer satisfaction by improving processes, systems, and service delivery.
  • Built strong stakeholder relationships, providing insight and feedback to enhance products and services.
  • Implemented resource planning and continuous improvement initiatives to optimise efficiency.

Product and Marketing Executive

1800 Hotels.com
Polegate, East Sussex
08.2008 - 08.2010
  • Maintained and optimised hotel data and content across the website, ensuring accuracy and quality.
  • Introduced new products to the site and supported daily administrative and clerical tasks.
  • Created and managed weekly email newsletters using Dreamweaver and email marketing platforms.
  • Analysed management reports to optimise campaigns and improve engagement.
  • Liaised with suppliers and external partners to develop compelling content and exclusive offers.
  • Supervised and trained staff, coordinating tasks to meet strict deadlines and business objectives.

Area Sales Manager

MMG Publishing Limited
Crowborough, East Sussex
07.2006 - 03.2008
  • Drove advertising sales through telephone and face-to-face client engagement, consistently meeting monthly targets.
  • Managed client accounts and coordinated with the publisher to deliver successful publications.
  • Attended trade shows to present publications, network, and build new business opportunities.
  • Developed new publication sections and contributed ideas to refresh websites and content.
  • Collaborated with the circulation department while managing and growing an independent client base.

Education

BTEC National Diploma - Music Technology, Business & Production

Sussex Downs College
Eastbourne, East Sussex
09.2002 - 05.2005

GCSEs -

Ratton School
Eastbourne, East Sussex

Skills

  • Time management expertise
  • Direct customer engagement and relationship management
  • Marketing strategy execution
  • Product knowledge application
  • Teamwork and team leadership experience
  • Content Creation & Product Marketing
  • Stakeholder & Supplier Management

Affiliations

  • Sports including Football & Paddle.
  • Creating and listening to music.
  • Video Marketing
  • Films

Timeline

Amazon FBA / E commerce Seller

Self Employed
06.2023 - Current

Customer Service and Fulfilment Manager

Brewers Decorator Centres
10.2010 - 05.2023

Product and Marketing Executive

1800 Hotels.com
08.2008 - 08.2010

Area Sales Manager

MMG Publishing Limited
07.2006 - 03.2008

BTEC National Diploma - Music Technology, Business & Production

Sussex Downs College
09.2002 - 05.2005

GCSEs -

Ratton School

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