Joy Amarachi Obinwa

• Processed sales transactions using the till alongside handling cash.

Resolved customer complaints and returns according to store policy.

• Assisted customers with enquiries on products, pricing and recipes.
• Provided a friendly warm atmosphere during phone conversations and in-store for customers.
• Maintained a clean organized store front and stock room.
• Ensured health and safety regulations complied within work premises at all times.
• Collaborated with team members for the smooth running of the store.
• Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
• Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
• Provided product knowledge and recommendations to customers for a good customer experience.
• Stocked shelves regularly for easy access to products by customers.
• Increased sales through suggestive selling techniques.
• Handled cash and card payments with accuracy.
• Took appropriate action to remedy customer dissatisfaction and boost loyalty.
• Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
• Tagged products quickly and accurately with price tags and stickers.

• Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
• Delivered clear, professional, and friendly communication to a wide range of customers.
• Acted as a key point of contact between customers, staff, and management, supporting smooth day-to-day communication within the store.
• Identified customer needs through active listening and enquiry, providing tailored responses and product recommendations.
• Created engaging promotional content (flyers, short videos, & graphics) to communicate offers & increase audience awareness and sales.
• Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
• Handled daily cash transactions accurately, maintaining financial integrity of the till.
• Organised stock shelves neatly to improve the overall appearance of the store front.
• Coordinated weekly staff schedules and rotas to ensure smooth operations.
• Involved with cleaning of floors and surfaces using cleaning equipment and products to maintain an organised outlook before shifts in the morning and after shifts at night.
• Coordinated and Implemented efficient cleaning routine at the store front, bathrooms and at the stock room.
• Identified customers’ needs through enquiries, research and provided efficient customer service and response whenever on duty in the store or behind the till to achieve good customer satisfaction.
• Ensured that all tasks and the general management of the shop were successfully carried out according to the supervision checklist.
• Updated the till’s back office with adequate commands like stock record, prices and other important functions for the smooth. running of operations.