- Reading and learning new things
- Interior Decorating/DIY
- Music Therapy
Josianne Remy
Wolverhampton
Summary
Adaptable professional combining strong communication and conflict-resolution skills with a solid foundation in IT system administration. Proven ability to handle high-volume user enquiries via phone and emails,
with a focus on fostering positive relationships and enhancing team dynamics.
Manages conflict effectively, utilising strong interpersonal negotiating and organisational skills with effectively coordinating tasks to support operational goals.
Overview
10
10
years of professional experience
Work History
Prison Custody Officer
G4S
02.2023 - Current
- Documented and reported all incidents of non-compliance, contributing to continuous improvement of prison operations.
- Manage and resolve conflicts, demonstrating strong interpersonal and negotiation skills.
- Conduct regular inspections and maintain detailed records of activities and facility conditions.
- Train and mentor new officers, providing guidance on procedures and best practices.
- Reviewed and updated security protocols regularly, adapting to new challenges and maintaining a safe custodial environment.
- Maintained detail records of incident reporting and ensuring compliance with regulations.
- Collaborated with other departments to enhance security measures and operational efficiency.
- Operated secure communication systems, ensuring confidential information was handled and relayed with utmost discretion.
Support Worker
Keys Group
04.2021 - 04.2023
- Provided friendly compassionate and proactive approach throughout care delivery to promote positive experiences.
- Observed and documented patient behaviours, promptly reporting changes to medical staff.
- Maintained excellent patient satisfaction by proactively helping with individual needs and requirements.
- Assisted clients in taking ownership of financial responsibility and management of personal care.
- Developed and implemented individual care plans, tailoring services to meet the unique needs of each client.
- Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.
Full Time Parent
Home
04.2016 - 02.2022
- This involves caring for two young children and carrying out all necessary for their welfare.
- Organising stimulating activities, appointments and assisting with homework.
- Responsible for cooking, planning, budgeting and maintaining the smooth running of the family home.
- Ensuring all paperwork is filed and payments are made on time.
- Undertaking routine maintenance of house and other equipment.
- Remaining focused on task at hand and dealing effectively with problems as they arise.
- Learning new tasks and adapting as required.
Education
Certificate of Higher Education - Information Technology
Imeta
Birmingham, BIR2024
Certificate of Higher Education - Health & Social Care
Embark Learning
Birmingham, BIR2020
Diploma of Higher Education - Hospitality
The City College
London, ENG2009
Skills
- Incident reporting
- Relationship-building
- Record-keeping
- Report-writing
- Communication system
- Strategic planning and organisation
- File and record maintenance
- Customer service excellence
- Interdepartmental collaboration
- Client relationship management
- Record maintenance
- Respectful communication
Interests
Timeline
Prison Custody Officer
G4S
02.2023 - Current
Support Worker
Keys Group
04.2021 - 04.2023
Full Time Parent
Home
04.2016 - 02.2022
Certificate of Higher Education - Information Technology
Imeta
Certificate of Higher Education - Health & Social Care
Embark Learning
Diploma of Higher Education - Hospitality
The City College