Proactive professional with a diverse background in support roles. Delivers compassionate care while promoting independence and resilience in clients. Excels in crisis management and conflict resolution, contributing to a positive and safe environment.
Overview
25
25
years of professional experience
Work History
Prison Custody Officer
G4S- HMP FIVE WELLS
Wellingborough, Northamptonshire
06.2026 - Current
Supervised daily inmate activities, including exercise, work assignments, and recreational periods to maintain order and discipline.
Provided support and guidance to prisoners expressing mental health concerns, collaborating with healthcare professionals for appropriate care.
Conducted regular cell inspections to prevent contraband smuggling and ensure compliance with hygiene standards.
Managed conflict and incidents using established and approved techniques, including C & R, in maintaining the health and safety of patrons.
Children Support Worker
PST Group
Northampton, Northamptonshire
04.2026 - Current
De-escalated violent, aggressive and threatening behaviour.
Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
Provided support in social, physical and emotional areas to assist clients with integrating into local community.
Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.
Supported with fitness, and healthy living habits.
Support worker/Healthcare assistant
West Northamptonshire Council
Northampton
12.2025 - 03.2026
Delivered person-centred care, supported mental health needs, and maintained safeguarding standards.
Provided community support, development support, and promoting independence.
Helping with household chores, meal preparation, and administering medication.
Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
Healthcare Assistant (Bank Staff)
St Andrew's Healthcare
Northampton
01.2018 - 11.2025
Delivered high quality, person-centred care across PICU, adolescent, and neuro- and brain injury units.
Supported service users with complex mental health needs, trauma, and challenging behaviour.
Undertook enhanced observations and contributed to dynamic risk assessments.
Assisted with personal care, daily living activities, and structured therapeutic engagement.
Applied approved de-escalation techniques during incidents of duty or aggression.
Maintained accurate electronic records and incident reporting in line with CUC standards.
Worked collaboratively with nurses, psychiatrists, and occupational therapists.
Aviation Security Officer (Under Federal Police Authority)
I-SEC Luftssicherfieit GmbH
Frankfurt Airport
01.2014 - 01.2017
Guided passengers through security processes, providing clear instructions to ensure compliance.
Checked staff and passenger ID and boarding passes met security requirements before permitting terminal entry.
Responded quickly to emergency incidents, remaining calm under pressure for optimised issue resolution.
Logistics Operative
BMW (Agency)
Regensburg
01.2013 - 01.2014
Planned and organised repairs for faulty production equipment repairs, independently fixing minor problems.
Monitored delivery vehicle maintenance schedules, ensuring all vehicles were in optimal condition for safe operation.
Collaborated with customer service teams to resolve delivery issues, ensuring high levels of customer satisfaction.
Service Agent
Lufthansa/4Service GmbH
Frankfurt Airport
01.2011 - 01.2013
Engaged with customers to better understand needs and deliver excellent service.
Handled customer concerns and escalated major issues to supervisor.
Actively listened to customers to fully understand requests and address concerns.
Warehouse Operative / Forklift Driver
Central Zettabeit CZ GmbH
01.2006 - 01.2011
Picked and packed customer orders with accuracy, meeting daily productivity targets.
Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
Professional Service Technician
Mr Wash Autoservice AG
01.2006 - 01.2009
Monitored, controlled and carried out fault diagnosis and repairs with accuracy, enhancing production.
Restored and replaced damaged parts to eliminate further issues.
Ran vehicle diagnostics to pinpoint repair requirements.
Professional Footballer
Union Bank FC
01.2002 - 01.2004
Acted as a mentor to academy players, imparting knowledge and experience to support the next generation of football talent.
Participated in community outreach programmes, promoting sportsmanship and football skills among local youth.
Self-developed weight training programme to develop and sustain lean muscle.
Education
BSc (Hons) - Mental Health Nursing
University of Northampton
01.2024
Diploma of Higher Education - Germany Language-B1/B2
Nuremberg
Germany
01.2007
Skills
Observations and Risk Management
Risk Assessment
Incident management and reportinh
Care and Clinical Skills
Behavioural Support
Safeguarding Adults and Young People
Care Plan Implementation
Physical Health Monitoring
De-escalation techniques
Clinical Documentation and Reporting
Equality, Diversity, and Inclusion Awareness
Professional Boundaries and Confidentiality
Physical Fitness Training – Level 3
Safety compliance
Effective communication
Conflict resolution
Crisis management
Languages
English
Proficient
C2
German
Upper Intermediate
B2
Hobbies and interests
Physical Fitness
Travelling
Reading
Timeline
Prison Custody Officer
G4S- HMP FIVE WELLS
06.2026 - Current
Children Support Worker
PST Group
04.2026 - Current
Support worker/Healthcare assistant
West Northamptonshire Council
12.2025 - 03.2026
Healthcare Assistant (Bank Staff)
St Andrew's Healthcare
01.2018 - 11.2025
Aviation Security Officer (Under Federal Police Authority)
I-SEC Luftssicherfieit GmbH
01.2014 - 01.2017
Logistics Operative
BMW (Agency)
01.2013 - 01.2014
Service Agent
Lufthansa/4Service GmbH
01.2011 - 01.2013
Warehouse Operative / Forklift Driver
Central Zettabeit CZ GmbH
01.2006 - 01.2011
Professional Service Technician
Mr Wash Autoservice AG
01.2006 - 01.2009
Professional Footballer
Union Bank FC
01.2002 - 01.2004
BSc (Hons) - Mental Health Nursing
University of Northampton
Diploma of Higher Education - Germany Language-B1/B2