Joshua Anthony Wilkins
Bicester,Oxfordshire
Summary
Offering strong and reliable leadership and communication skills, with knack for problem-solving and team collaboration. Knowledgeable about time management and conflict resolution. Ready to use organisational, motivational, and decision-making skills in a management role all while maintaining peak customer satisfaction.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Supervisor
Lindt & Sprungli
Bicester
09.2023 - Current
- Assisted in the recruitment process for hiring quality staff members.
- Provided constructive feedback to staff for improved performance.
- Resolved and Disarmed customer complaints promptly, resulting in increased customer satisfaction.
- Implemented the highest standards of service.
- Monitoring Retail operations and stock levels for optimal store performance.
Roofer and Cladder
Kovara Projects ltd
, South East, England
08.2021 - 09.2023
- Operating Forklifts, 3a and 3b level Machinery.
- Multi-Site Level health and safety standards.
- Collaborating with multiple companies to optimise job efficiency and overcoming problems.
- Monitoring tools, ppe and materials to provide the outcome for end products for projects.
- Using creative methods to reach quotas while maintaining standards.
Project Escort
HM Prison Service
Bicester
03.2020 - 08.2021
- In charge of monitor multiple contractors and keeping track of all items moving in out of of restricted areas within the prison.
- Being responsible for the safety of visitors while moving around the prison and handling all access keys.
- Monitoring activity within the prison grounds and summarising feedback to security.
Supervisor/Stock Controller
Rapha Racing
Bicester, Oxfordshire
12.2017 - 03.2020
- Balanced Store performance within the Shopfloor, Stockroom and Café for smooth functionality.
- Hosting in-store weekly activities for promoting Health and Fitness.
- Actively pursuing weekly stock counts for best quarterly stock take results.
- Responsibilities for opening and closures of the store.
Education
NVQ Level 3 - Retail Team Leadership Level 3
Lifetime
01.2024 - 02.2025
NVQ Level 3 - Marine Biology and Ecology
Falmouth Marine School
09.2015 - 10.2016
Skills
- In-depth knowledge on Bicester clientele
- Customer service excellence
- Leadership competence
- Constructive criticism
- Order placements and processing
- Health and Safety
- Problem solving
- Cultural awareness
- Inventory management
- Team motivation
- Staff development and training
- Budgeting and forecasting
- Continuously improving
- Handling of sensitive items and information
Affiliations
- Weight Training and Personal Training, Rock Climbing, Scuba Diving and Concerts.
Accomplishments
Rockstar Award - Lindt's own inhouse reward scheme.
Letters, Cards and Emails from overly satisfied customers.
Certification
- Full UK Motorcycle Licence
- IPAF 3a and 3b
Languages
English
Native
Timeline
NVQ Level 3 - Retail Team Leadership Level 3
Lifetime
01.2024 - 02.2025
Supervisor
Lindt & Sprungli
09.2023 - Current
Roofer and Cladder
Kovara Projects ltd
08.2021 - 09.2023
Project Escort
HM Prison Service
03.2020 - 08.2021
Supervisor/Stock Controller
Rapha Racing
12.2017 - 03.2020
NVQ Level 3 - Marine Biology and Ecology
Falmouth Marine School
09.2015 - 10.2016
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