Andrew Wren
Bridgend,Wales
Summary
Accomplished professional with extensive expertise in leadership, operational efficiency, and customer service excellence. Demonstrates proficiency in delegating effectively, workplace mediation, and technical equipment operation. Proven track record in performance evaluation, budgeting and forecasting, and compliance monitoring. Adept at staff development, team motivation, and crisis handling. Committed to health and safety regulations and continuous process improvement. Career goal: to leverage skills in a dynamic environment to drive organisational success.
Offering strong leadership and communication skills, with knack for problem-solving and team collaboration. Knowledgeable about time management and conflict resolution. Ready to use and develop organisational, motivational, and decision-making skills in role.
Confident and driven, possessing solid foundation in team management and conflict resolution. Demonstrated ability to lead and communicate clearly, fostering collaborative work environment. Committed to driving team success and operational excellence in role.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
22
22
years of professional experience
Work History
Duty manger/ supervisor
Iceland
Bridgend, Mid Glamorgan
10.2022 - Current
- Led team meetings, ensured clear communication amongst all members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Provided constructive feedback to staff for improved performance levels.
- Managed daily operations to increase productivity.
- Fostered a positive work culture to boost employee morale.
- Facilitated monthly training sessions for enhanced staff performance.
- managed stock counts
- cash office/ cash up end of shift and start of shifts
- handling delivery operations
- Opening and closing the store
- managing direct delivers
- doing legal daily and weekly paperwork
- managing staff routers
Chef
Mitchell's & Butlers
Chingford , London
07.2016 - 11.2021
- Maintained high safety standards during food preparation and serving procedures
- Led successful catering events provided excellent dining experiences for guests.
- Orchestrated seamless kitchen service during peak hours.
- Supervised all kitchen staff to maintain high quality standards.
- Streamlined kitchen operations for enhanced efficiency.
- Collaborated closely with suppliers, secured fresh ingredients daily.
- Created balanced meal plans abiding by dietary restrictions.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
- Performed regular equipment maintenance increased lifespan of kitchen appliances.
- Improved customer satisfaction by creating innovative and appetising menu items.
- Coordinated prep work, streamlined the cooking process.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Reduced food waste to improve profitability.
- Transformed under-utilised ingredients into special menu items.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Reduced customer complaints by enforcing strict quality control procedures.
- Built attractive displays of food items, enticing customers to make additional purchases.
- Tracked ingredient use and portioning, identifying opportunities to reduce costs and improve profitability.
- Applied culinary expertise toward development of seasoned, complex and speciality foods.
- Inspected completed work and stations to verify conformance with standards.
- Maximised restaurant capacity by coordinating seamless, efficient meal services.
- Achieved 5 star rating by delivering exceptional dishes and prompt service.
-
Chef
Mitchell's & Butlers
Woodford, London
03.2014 - 06.2016
- Led successful catering events provided excellent dining experiences for guests.
- chef level 4
- health and hygiene level 4
- kitchen team leader
- Maintained high safety standards during food preparation and serving procedures.
- Orchestrated seamless kitchen service during peak hours.
- Streamlined kitchen operations for enhanced efficiency.
- Created balanced meal plans abiding by dietary restrictions.
- Optimised workflow processes reduced time spent on administrative tasks.
- Enhanced team productivity with effective delegation of tasks.
- Performed regular equipment maintenance increased lifespan of kitchen appliances.
- Improved customer satisfaction by creating innovative and appetising menu items.
- Coordinated prep work, streamlined the cooking process.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Oversaw chefs, cooks and kitchen support staff to run smooth operation.
- Reduced customer complaints by enforcing strict quality control procedures.
- Developed menus for continuous use, events and promotions for different seasons.
- Built attractive displays of food items, enticing customers to make additional purchases.
- Planned menus with diverse and seasonal dishes using sustainable, locally sourced produce.
- Coordinated recruitment and training of kitchen staff to develop high-performing team.
- Applied culinary expertise toward development of seasoned, complex and speciality foods.
- Monitored kitchen operations to spot and correct issues impacting team performance or quality.
Chef
Mitchell's & Butlers
Chingford, London
02.2011 - 03.2014
- Led successful catering events provided excellent dining experiences for guests.
- Maintained high safety standards during food preparation and serving procedures.
- Supervised all kitchen staff to maintain high quality standards.
- Implemented cost-effective strategies in purchasing and inventory management.
- Streamlined kitchen operations for enhanced efficiency.
- Participated in local food festivals, elevated restaurant's reputation within the community.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
- Coordinated prep work, streamlined the cooking process.
- Reduced food waste to improve profitability.
- Developed new recipes for a diverse culinary experience.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
Chef
Old Orleans
Epping , City of London
02.2009 - 02.2011
- Adhered to strict hygiene standards, ensured a clean working environment.
- Supervised all kitchen staff to maintain high quality standards.
- Reduced food waste to improve profitability.
- Maintained high safety standards during food preparation and serving procedures.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
Pot wash
Mitchell's & Butlers
North Weald, Essex
01.2007 - 02.2009
- Fulfilled all tasks within allocated shift hours, demonstrating good time management skills.
- Delivered clean and dry tableware for improved dining experience.
- Improved efficiency in the kitchen by organising washed dishes for easy access.
- Maintained high standards of cleanliness by thoroughly washing kitchen utensils.
- Enhanced safety measures with adherence to manual handling techniques whilst moving heavy cookware.
- Sorted dishes before washing, increasing operational efficiency.
- Reduced breakages and loss through careful handling of delicate crockery and glassware.
- Operated industrial dishwasher effectively to ensure highest level of cleanliness.
- Ensured safe working environment by promptly cleaning spills and other hazards.
- Undertook regular deep-cleaning tasks, resulting in an immaculate work area.
- Supported culinary team by ensuring availability of clean cooking equipment.
- Facilitated preparation of meals to customer satisfaction by providing spotless cooking utensils.
- Assisted in maintaining a well-ordered kitchen, resulting in increased productivity.
- Achieved hygienic kitchen conditions with regular sanitisation procedures.
- Managed waste disposal responsibly, contributing towards an eco-friendly workplace environment.
- Promoted health standards through consistent use of approved dishwashing chemicals.
- Contributed to smooth running of restaurant through timely completion of dishwashing tasks.
- Swept and mopped kitchen during and after shifts to maintain cleanliness.
- Worked collaboratively with the rest kitchen staff, fostering a positive working atmosphere.
- Washed pots, pans and plates before and after use.
- Employed efficient soaking methods to soften stubborn food residue, leading to easier cleaning.
- Maintained clean and safe environment to adhere to sanitation and safety guidelines.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Emptied garbage cans and disposed trash to eliminate waste.
- Covered flexible shifts to meet overall team goals.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Maintained utensils, knives and kitchen equipment.
- Mastered different types of cuisine, catering to diverse needs.
- Monitored and recorded fridge and freezer temperatures to safely preserve stock.
- Used correct ingredients and ratios in preparation for different dishes.
- Measured, weighed and mixed ingredients following recipe formulae and procedures.
- Operated mixers, cutters and special equipment following health and safety protocols.
- Organised ingredients for planned dishes and associated garnishes.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
- Readied ingredients and food preparation areas to support smooth kitchen workflow.
- Assembled dishes and finalised plating of customer orders.
- Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
- Completed final assemblies on dishes for service to customers.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
- Washed, peeled and chopped vegetables to be used in dishes.
- Restocked chef workstations with fresh supplies throughout shifts.
Retail assistant
Tesco
Epping, London
07.2003 - 06.2005
- Provided assistance to customers on store products for better shopping experiences.
- Streamlined checkout process by efficiently packing purchased goods.
- Processed returns and exchanges according to company policies smoothly.
- Kept track of till receipts, aiding in accurate end-of-day cash counts.
- Processed card payments whilst adhering to company's security measures.
- Checked prices of items, ensuring correct billing at the till point.
- Balanced cash drawer at shift end, confirming transaction accuracy throughout the day.
- Dealt with customer queries and complaints to provide satisfactory solutions.
- Assisted customers to find products, enhancing their shopping experience.
- Responded quickly to customer queries, fostering positive relationships with patrons.
- Handled delicate items carefully while restocking shelves, preventing damages and losses.
- Facilitated efficient checkout process by quickly replenishing depleted stock near till points.
- Maintained high standards of hygiene in the fresh produce section, preserving food quality.
- Ensured customer satisfaction by keeping shelves well-stocked and neatly arranged.
- Maintained accurate inventory count, ensuring adequate stock levels.
- Used manual handling equipment safely whilst moving heavy items around the store floor.
- Handled merchandise returns and exchanges with tact and efficiency.
- Maintained orderly merchandising with regular shelf restocking.
- Improved customer satisfaction by providing prompt, friendly service.
- Facilitated smooth checkout process to ensure customer satisfaction.
Education
Certificate of Higher Education - Motor mechanic
Harlow College
Harlow 09/2003 - 07/2004
GCSEs -
St John's
Epping, Essex 09/1998 - 06/2003
Skills
- Delegating effectively
- Customer services excellence
- Workplace mediation
- Technical equipment operation
- Leadership competence
- Constructive criticism
- Order processing
- Task prioritisation
- Change implementation
- Performance evaluation
- Budgeting and forecasting
- Health and Safety regulations
- Operational efficiency
- Marketing strategy
- Staff development
- Compliance monitoring
- Stock replenishment
- Negotiation tactics
- Staff management
- Scheduling coordination
- Employee training
- Crisis handling
- Staff scheduling
- Supply chain management
- Team motivation
- Communication proficiency
- Safety consciousness
- Health and Safety Compliance
- Communication skills
- Cultural awareness
- Interpersonal communication
- Team Leadership
- Product knowledge
- Equipment Maintenance
- Attention to Detail
- Leadership
- Quality Control
- Resourcefulness
- Workload prioritisation
- Inventory control
- Quality Assurance
- Process Improvement
- Microsoft Office Suite
- Data analysis
- Computer literacy
- Workflow analysis
- Communication
- Risk Assessment
- Safety protocols
References
References available upon request.
Timeline
Duty manger/ supervisor
Iceland
10.2022 - Current
Chef
Mitchell's & Butlers
07.2016 - 11.2021
Chef
Mitchell's & Butlers
03.2014 - 06.2016
Chef
Mitchell's & Butlers
02.2011 - 03.2014
Chef
Old Orleans
02.2009 - 02.2011
Pot wash
Mitchell's & Butlers
01.2007 - 02.2009
Retail assistant
Tesco
07.2003 - 06.2005
Certificate of Higher Education - Motor mechanic
Harlow College
09/2003 - 07/2004
GCSEs -
St John's
09/1998 - 06/2003
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