Joshua Wetherick
Ryde,England
Summary
Results-driven Manager with knack for streamlining processes and leading teams to success. Delivered significant operational improvements by enhancing team productivity and implementing cost-saving initiatives. Known for fostering collaborative work environment that drives employee engagement and performance.
Overview
25
25
years of professional experience
1
1
Certification
Work history
Income manager
Isle of Wight Council
Newport, Isle of Wight
2021.08 - 2025.10
- Supervised project timelines for timely completion.
- Boosted department efficiency by streamlining operational processes.
- Streamlined communication channels, enhanced internal information flow.
Project officer
Isle of Wight Council
Newport, Isle of Wight
2019.10 - 2021.08
- Completed comprehensive training programmes, enhanced skill set significantly.
- Identified potential risks, mitigating impact on project timeline.
- Coordinated cross-functional teams to ensure alignment of goals.
- Conducted stakeholder meetings, improved understanding of project requirements.
- Improved project efficiency by monitoring progress and making necessary adjustments.
- Met deadlines for projects by developing effective strategies.
- Organised meetings for efficient communication among team members.
- Achieved successful project completion with regular team coordination.
Income and reconciliation officer
Isle of Wight Council
Newport , Isle of Wight
2017.03 - 2019.09
- Liaised with other departments for clearer understanding of complex transactions.
- Bolstered accuracy of monthly closing procedures by thorough transaction verifications.
- Collaborated with internal auditors providing necessary documentation and clarification on accounting issues.
- Maintained strict compliance with financial regulations, improving overall company reputation.
- Improved overall efficiency of finance department by developing new reconciliation strategies.
- Utilised advanced Excel skills to manage large data sets effectively during reconciliations process.
- Facilitated smooth audits through meticulous record keeping.
- Investigated unclear transactions, resolving ambiguities promptly and accurately.
- Reduced instances of financial errors by implementing effective monitoring measures.
- Assisted in annual budget preparation, ensuring accuracy and timeliness.
- Resolved customer queries regarding discrepancies in their accounts swiftly and professionally.
- Prepared financial reports to aid management decisions.
- Conducted thorough research on unmatched items, leading to resolution and clearance of outstanding items quickly.
- Coordinated periodic internal audits to address areas in need of improvement and reported on findings to inform senior management.
- Facilitated external audits, working with regulatory agencies to provide required financial documentation for standard review.
- Reviewed escalated financial department issues, working to implement swift resolution and report on root cause of errors.
- Implemented internal controls to support budget adherence and reduce superfluous expenditures.
Revenue officer
Isle of Wight Council
Newport , Isle of Wight
2009.09 - 2017.03
- Planned and executed training sessions for junior revenue officers, elevating team competency levels.
- Advised on policy changes, leading to improved systems and procedures.
- Collaborated with legal teams for successful prosecution of delinquent taxpayers.
- Managed confidential taxpayer information, maintaining high level of trust and security.
- Validated taxpayer data; ensured accurate records are kept.
- Improved revenue collection by implementing strategic tax policies.
- Assisted taxpayers with queries, improving customer service satisfaction levels.
- Handled escalated taxpayer complaints; resulted in higher client satisfaction rates.
- Considered alternative means of resolving tax debt issues if the taxpayer could not pay
- Performed collection of overdue debts, reconciling high-volume account queries.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
- Trained and mentored new team members on scripts, company services and performance strategies to foster team success.
Waiter bartender
Sandringham Hotel
Sandown , Isle of Wight
2000.05 - 2009.09
- Maintained professional demeanour during peak hours to ensure smooth operations.
- Polished glassware regularly for presenting drinks impeccably.
- Served food promptly, resulting in improved customer satisfaction.
- Assisted in inventory management for maintaining optimal stock levels.
- Managed cash register effectively, ensuring accurate transaction processing.
- Rotated bar stock adequately to maintain freshness of products.
- Demonstrated flexibility by covering various shifts as required.
- Conducted basic cleaning duties diligently, maintaining cleanliness standards of the establishment.
- Utilised POS systems proficiently for seamless order processing and payment handling.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
Education
GCSEs - English Language
Sandown high school
Sandown GCSEs - English Literature
Sandown high school
SandownGCSEs - Mathematics
Sandown high school
Sandown GCSEs - Science
Sandown high school
Sandown GCSEs - French
Sandown high school
Sandown GCSEs - Geography
Sandown high school
Sandown GCSEs - Art
Sandown high school
Sandown Bachelor of Science - Human physiology
University of Hertfordshire
HertfordshireA-Levels - Chemistry
Sandown high school
SandownA-Levels - Biology
Sandown high school
SandownSkills
- Advanced excel proficiency
- Goal-Oriented approach
- Time scheduling and allocation
- Process improvement strategies
- Meeting facilitation
- Performance tracking
- Time management efficiency
- Team Leadership
- Relationship Management
Certification
Now level 3 business administration
Now level 3 institute of revenues rating and valuation
Timeline
Income manager
Isle of Wight Council
2021.08 - 2025.10
Project officer
Isle of Wight Council
2019.10 - 2021.08
Income and reconciliation officer
Isle of Wight Council
2017.03 - 2019.09
Revenue officer
Isle of Wight Council
2009.09 - 2017.03
Waiter bartender
Sandringham Hotel
2000.05 - 2009.09
GCSEs - English Language
Sandown high school
GCSEs - English Literature
Sandown high school
GCSEs - Mathematics
Sandown high school
GCSEs - Science
Sandown high school
GCSEs - French
Sandown high school
GCSEs - Geography
Sandown high school
GCSEs - Art
Sandown high school
Bachelor of Science - Human physiology
University of Hertfordshire
A-Levels - Chemistry
Sandown high school
A-Levels - Biology
Sandown high school