Clare Murray
Liverpool,Merseyside
Summary
Driven and goal-focused with extensive experience in leadership.
Demonstrates strong communication and organisational skills.
Motivational and supportive with a coaching ability.
Works with a team to achieve strong outcomes, sets clear goals and targets.
Solution focused, collaborative working with excellent customer skills.
Overview
24
24
years of professional experience
Work history
Income Manager
Plus Dane Housing
Liverpool, Merseyside
09.2001 - Current
- Successfully managed a high performing team since 2010 with a current rent roll of £78 million
- Efficient management of budgets.
- Successfully implemented change improving team structure.
- Managed team dynamics by implementing conflict resolution strategies.
- Facilitated staff training, resulting in better customer service and improved performance.
- Delegated tasks efficiently.
- Lead performance reviews, identifying areas for improvement.
- Cultivated cross-departmental relationships for improved workflow.
- Fostered a positive work environment with regular team meetings and individual one to one reviews.
- Lead and manage staff to maintain smooth daily operations.
- Maintain smooth-running of the team by delegating priorities according to staff abilities.
- Coordinated hiring, recruitment and training strategies to build a successful team, not only focusing on strengths but personality to create a cohesive team.
- Represented the organisation at seminars and conferences
- Effective management of lone worker policy to maintain staff safety at all times.
- Created effective reports to maintain strong team performance
- Strong communication to promote clear and precise whole team and individual performance targets
- Streamlined communication channels, enhanced internal information flow.
Education
GCSEs -
Broughton Hall High School
Liverpool 04.2001 -
CIH Level 4 - Housing
The Learning Foundry
Liverpool 04.2019 - 12.2020
Skills
- Regulatory compliance knowledge
- Key Performance Indicators (KPI)
- Data analysis
- Leadership skills
- Financial reporting
- Budget management
- Team Leadership
- Training and Development
- Staff recruitment
- Mentoring and coaching
- Strong communication
- Process Improvement
- Positive attitude
- Self-motivated
- Strong customer service
- Proficiency in Microsoft Office
Affiliations
- Exercise and wellbeing
- Food and nutrition
- Spending time outdoors
- Family and friends
References
References available upon request.
Timeline
CIH Level 4 - Housing
The Learning Foundry
04.2019 - 12.2020
Income Manager
Plus Dane Housing
09.2001 - Current
GCSEs -
Broughton Hall High School
04.2001 -
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