Joshua Smith
Manchester
Summary
Results-driven sales professional with four years' prior experience in telecoms, specialising in B2B and B2C broadband, VoIP, and mobile solutions with Virgin Media.
Proven track record of exceeding targets through consultative solution selling, strong product knowledge, and excellent organisational skills.
Confident in face-to-face settings, with proven ability to build rapport, close deals, and manage the full sales cycle in fast-paced, target-driven environments.
Self-motivated and proactive, with a consistent focus on delivering value to customers and surpassing performance expectations.
Overview
8
8
years of professional experience
Work History
Field Sales Advisor
Virgin Media
Manchester
05.2022 - Current
- Consistently exceed sales targets, averaging 160% performance through strategic prospecting and strong customer engagement.
- Make tailored recommendations to maximise sales quality and revenue through effective cross-selling of SIM cards, digital voice products, TV services, and broadband packages.
- Keep Salesforce accurately updated after each interaction to support efficient follow-ups and manage robust pipeline.
- Maintain comprehensive product knowledge to confidently advise customers and match them with suitable services.
- Instantly build rapport with potential customers to close sales on first interaction and drive immediate conversions.
Business Sales Advisor
Virgin Media Business
Manchester
03.2021 - 05.2022
- Promoted and sold Virgin Media Business broadband, telephony, and SIM solutions to small and medium-sized businesses.
- Consistently exceeded sales targets, averaging 130% performance through strategic prospecting and solution-focused selling.
- Conducted thorough research into each business prior to contact to deliver tailored recommendations based on size, industry, and connectivity needs, enhancing customer satisfaction and trust.
- Combined direct sales and telesales to engage decision-makers and close business broadband and telephony deals.
- Maintained up-to-date knowledge of Virgin Media Business products, industry trends, and competitor offerings to provide confident, informed guidance.
Authorised Telecommunications Officer
MOD Civil Service
RAF Henlow, Bedfordshire
04.2017 - 03.2021
- Managed delivery and support of comprehensive voice infrastructure services at Royal Air Force Henlow, including VoIP and analogue fixed voice systems, security systems, mobile devices, iPads, 4G/5G routers, and SIM card management.
- Planned and coordinated large-scale projects affecting thousands of personnel, such as integration of VoIP systems.
- Developed and implemented digital asset management system, replacing paper records to streamline processes and improve data accuracy.
- Effectively prioritised tasks and managed workload to meet demanding operational deadlines in fast-paced environment.
- Provided technical support for over 3,000 end users, ensuring rapid resolution of issues and maintaining constant voice service uptime across RAF Henlow.
Education
BTEC Level 3 Extended Diploma - Forensic Science
Bedford College
Bedford05.2014
GCSEs - 9 A*-C, Including Maths (A) & English Language (B)
Samuel Whitbread Academy
Bedfordshire06.2012
Skills
- B2B Telesales & Direct Sales Expertise
- Solution-Based & Consultative Selling
- Face-to-Face Client Engagement
- Cold Prospecting & Lead Conversion
- Rapport Building & Objection Handling
- Appointment Closing & Negotiation
- Consistent Target Overachievement
- CRM Management & Sales Pipeline Tracking
- Time Management & Self-Motivation
- Commercial Awareness & Market Knowledge
Timeline
Field Sales Advisor
Virgin Media
05.2022 - Current
Business Sales Advisor
Virgin Media Business
03.2021 - 05.2022
Authorised Telecommunications Officer
MOD Civil Service
04.2017 - 03.2021
BTEC Level 3 Extended Diploma - Forensic Science
Bedford College
GCSEs - 9 A*-C, Including Maths (A) & English Language (B)
Samuel Whitbread Academy
Similar Profiles
Aizaz AhmedAizaz Ahmed
Customer Relations Advisor at Virgin MediaCustomer Relations Advisor at Virgin Media
Lee MillsLee Mills
Field Technician at Virgin MediaField Technician at Virgin Media
Iulian MărgelIulian Mărgel
Network Field Operations Senior Field Manager l.5 at Virgin MediaNetwork Field Operations Senior Field Manager l.5 at Virgin Media
Charlie CampbellCharlie Campbell
Trainee Ski Instructor at IASITrainee Ski Instructor at IASI
Leandro Peña FigueroaLeandro Peña Figueroa
Bender at Mill MetalsBender at Mill Metals