Chloe McPhee
Chester
Summary
Results-driven sales professional with a focus on both B2B and B2C markets, excelling in customer relationship management.
Demonstrated ability to meet and exceed sales goals through strategic negotiation and telesales techniques. Expertise in organization and time management supports strong client relationships and target achievement.
Overview
6
6
years of professional experience
Work history
Customer Support & Sales Advisor
Admiral Taverns
2023.01 - 2026.03
- Manage a portfolio of approximately 200 pubs weekly, maintaining regular contact and processing drink orders.
- Drive sales by promoting key brands and optimising product ranges for clients.
- Handle high volumes of inbound and outbound calls, alongside managing an inbox of 80 emails daily.
- Process distribution reports (Failed Picks, POD, EDI rejections) and maintain accurate system records.
- Carry out telesales duties including nil orders, stock allocation, transfer orders, and returns.
- Provide efficient resolution to client queries and operational issues.
- Liaise with Credit and Invoicing departments to investigate discrepancies, securing credits for missing items and short stock.
- Collaborated closely with Business Development Managers to support underperforming sites, developing and implementing strategies to improve performance and maximise sales opportunities
Assistant Manager
Mitchells & Butlers
2022.07 - 2022.12
- Supported daily operations, including staff supervision, training, and performance management.
- Ensured compliance with licensing, health & safety, and hygiene standards.
- Managed stock control and ordering processes.
- Handled customer enquiries and complaints professionally.
- Assisted in recruitment and development of team members.
- Promoted the business and contributed to marketing initiatives.
Food & Beverage Supervisor
Crowne Plaza
2021.08 - 2022.06
- Maintained high standards of service and ensured consistent brand delivery.
- Led and supervised the team to ensure smooth daily operations.
- Identified and maximised sales opportunities to exceed revenue targets.
- Delivered staff training and supported team development.
- Conducted team briefings and supported internal communication.
Operations Executive
DNATA Travel
2020.02 - 2021.08
- Coordinated travel arrangements for a range of clients, including groups and executives.
- Managed booking amendments, contracts, and pricing structures.
- Liaised with hotels and suppliers to ensure accurate and timely service delivery.
- Maintained databases and tracked company inventory.
- Delivered high levels of customer service through attention to detail and effective communication.
Education
GCSEs - English
John Summers High School
NVQ Level 2 - Travel and tourism
Deeside Collage
/2013 - /2014
NVQ Level 2 - Catering
Health and Safety
/2015 -
Certificate of Higher Education - Law
The Open University
2023.01 - 2024.01
Certificate of Higher Education - Buissness and Marketing
The Open University
2025.10 -
Skills
- B2B and B2C sales
- Customer relationship management
- Communication and negotiation
- Organization and time management
- Data entry and record keeping
- Problem solving
- Meeting sales goals
- Target oriented goals
- Telesales mastery
- Maintaining client relationships
- IT and systems proficiency
References
References available upon request.
Timeline
Certificate of Higher Education - Buissness and Marketing
The Open University
2025.10 -
Certificate of Higher Education - Law
The Open University
2023.01 - 2024.01
Customer Support & Sales Advisor
Admiral Taverns
2023.01 - 2026.03
Assistant Manager
Mitchells & Butlers
2022.07 - 2022.12
Food & Beverage Supervisor
Crowne Plaza
2021.08 - 2022.06
Operations Executive
DNATA Travel
2020.02 - 2021.08
NVQ Level 2 - Travel and tourism
Deeside Collage
/2013 - /2014
NVQ Level 2 - Catering
Health and Safety
/2015 -
GCSEs - English
John Summers High School