Joshua Smith
Custody Detention Officer
Summary
My early work life consisted of various roles in hospitality working in restaurants and bars. I began as a teenager working in the kitchen of a restaurant and over the years undertook other positions such as server, front of house staff, bartender and Team Leader. This gave me a good background into high standards of customer service, communication skills and working part of a team.
My more recent jobs have moved toward law enforcement and Custody Detention Officer for West Mercia Police.
I was a Special Constable for West Mercia Police from 2021 to 2022, where I obtained skills in Communication, Officer Safety, First Aid, computers and administration, and I worked as an individual and as part of a team. I learnt how to deal with vulnerable people and also aggressive and violent individuals.
My current role as Custody Detention Officer for West Mercia Police means that I have enhanced what I learnt as a Special Constable, and regularly deal with vulnerable people through mental and physical disabilities. I liaise with outside agencies such as local authorities, social services, medical professionals such as GP's and interpreters for non English speaking people. I carry out custody procedures and checks of detained persons and property for welfare and security. I often have to use my interpersonal skills and communication skills to diffuse aggressive and threatening persons brought into the custody. I sometimes have to look after individuals for several days and try to build a good rapport to facilitate an easier stay in custody.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Custody Detention Officer
Bidvest Noonan ltd
Worcester, WOR
2021.07 - Current
- I am responsible for working within a secure Police Custody environment ensuring the lawful, safe and secure detention of persons and their property whilst they are held in Police Custody.
- I regularly deal with hostile, threatening and violent persons, and use my communication skills to diffuse these situations when appropriate and remain calm and professional in these challenging circumstances.
- I carry out administrative duties such as prisoner process, fingerprints, paperwork, regular lawful checks on the detainees for welfare.
- I work flexible hours on shift work and regularly work shifts at short notice when required.
- I liaise with external agencies such as social services, interpreters, medical personnel for example force medical doctors, GEOamy prisoner transport to court, local authorities.
- I present myself as professional at all times, and take responsibility for my own personal development.
- I am constantly vigilant to the welfare and safety of all persons in the custody police officers and detainees alike
Special Constable
West Mercia Police
Worcester, WOR
2021.01 - 2022.02
- I became a Special Constable for West Mercia Police Constabulary in Jan 2021. I completed a 16 week course to be affirmed as a Special.
- Within this I received training on Acts of Parliament for Law, also Officer Safety, First Aid, how to deal with vulnerable people both victims and suspects.
- Managed crime scenes to protect personnel and preserve evidence.
- Sorted, organized and eliminated tips on daily basis to keep open investigations moving forward.
- Arrested suspects, gave legal required caution and transported offenders to police custody.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Protected life and property through enforcement of regulations and laws.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Provided crime prevention suggestions and recommendations.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Booked suspects into custody by processing mug shots and fingerprints.
- Confronted and resolved emergency and non-emergency situations.
- Performed general patrol services and provided traffic control.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Bartender Team Leader
Mitchell and Butler
Worcester , Worcestershire
2019.05 - 2021.06
- As Team Leader I was responsible for the day to day running of the bar in a busy restaurant.
- I regularly had to manage the till and daily auditing and replenishing of stock.
- I had to train new members of staff to the restaurant and was a mentor and advisor to their continuing development.
- I had to maintain a high level of customer service, and at times deal with unsatisfactory customers, using my communication skills to diffuse all kinds of argumentative people.
- As Team Leader I was responsible for opening and closing of the restaurant on various shifts, making sure everything was secure and takings were accounted for and secured away.
- I Resolved conflicts and negotiated mutually beneficial agreements between parties.
Soldier
Royal Army
Pirbright, Surrey
2019.03 - 2019.05
- I enrolled in the British Army and completed 10 weeks of a 14 week basic phase one course. This ended due to injury I sustained in training. This injury is now fully healed and cleared by my GP.
- During this course I learnt important Skills such as self discipline, hard work and working as part of a team in my section.
- As part of the Army I was punctual and have respect and tolerance for others, which was required when carrying out daily tasks and exercises.
- I learnt how to become self sufficient and learnt knew skills in weapon handling, navigation, physical fitness and more.
Front of House Team Member
Thorley Taverns
Broadstairs, Kent
2018.10 - 2019.03
- I Assisted servers with delivering food, filling beverages and retrieving items for guests.
- I had to Stay ready for quick turnovers by pre-bussing tables When customers finished and new customers waiting.
- I was responsible for preparing alcoholic beverages such as standard cocktails for guests, for both bar and restaurant.
- I made sure that I was approachable by staff and customers and established a welcoming atmosphere by greeting each guest warmly.
- I was responsible for training new staff in front-of-house procedures, customer relations and administration tasks.
- I worked as part of a team to ensure the smooth running of the restaurant.
- I worked long hours and varied shifts, sometimes at short notice.
Server
Mitchell and Butler
Worthing, WSX
2014.03 - 2018.08
- From the age of 15 I worked in various roles with Mitchell and Butler restaurants, such as dishwasher, kitchen staff, server, front of house and when I reached 18 years old I worked behind the bar.
- I arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- I worked with POS system to place orders, manage bills and handle complimentary items.
- I cultivated warm relationships with regular customers and team members to enhance the atmosphere in the restaurant.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected orders and relayed them to bartenders quickly and accurately.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
Entry Level 3 Diploma Intro to Vehicles systems - Mechanics
Northbrook College
Shoreham by sea 2015.09 - 2016.07
GCSEs - Schooling
Park House School
Newbury 2010.09 - 2014.07
Skills
I am Professional
I have excellent Communication skills
I have Integrity
Being able to deal with people sensitively
I am patient
I am calm under pressure
I am good at problem solving
I work well in a team and as an individual
I am flexible in my working practices
I am compassionate and caring when dealing with vulnerable people
Sports such as Rugby and Gym
I have played Rugby at Club level and regularly attend fitness gyms as an active way to keep fit.
Timeline
Custody Detention Officer
Bidvest Noonan ltd
2021.07 - Current
Special Constable
West Mercia Police
2021.01 - 2022.02
Bartender Team Leader
Mitchell and Butler
2019.05 - 2021.06
Soldier
Royal Army
2019.03 - 2019.05
Front of House Team Member
Thorley Taverns
2018.10 - 2019.03
Entry Level 3 Diploma Intro to Vehicles systems - Mechanics
Northbrook College
2015.09 - 2016.07
Server
Mitchell and Butler
2014.03 - 2018.08
GCSEs - Schooling
Park House School
2010.09 - 2014.07