Mitchell Broom

• Managing multiple orders in quick succession and in a loud and chaotic environment.
• Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
• Stock management and organisation for guests of up to 150
• Delivered exceptional customer service by attentively taking orders and addressing inquiries.
• worked on sites such as Windsor castle, National gallery, Frameless and other special establishments.

• Accommodated special dietary requests, ensuring customer safety during each dining experience.
• Managed multiple groups of over 10 during football games with strict time windows.
• Managed table settings and layout before the event start.
• Authentic customer service and a willingness to go further to improve the clients experience.
• Facilitated smooth communication between front-of-house and back-of-house to optimise service efficiency.

• Client focused approach and a positive attitude towards work and creating a healthy atmosphere for weddings, corporate events and birthdays.
• Stock management for events of up to 200 guests.
• Worked at sites such as Sandringham hall, garden Museum, Hedsor house, Charter house, national gallery, national portrait gallery and more.
• Greeted and seated guests and delivered a personal dining experience
• Communicated dietary needs to kitchen/bar staff and ensured safe service.
• Ensured tables were clean, set, and prepared for new guests, maintaining a welcoming atmosphere.
• Resolved guests concerns quickly and professionally, ensuring customer satisfaction.

• Providing seamless guest management on behalf of the clients, including the active welcome of all employees and guests into the building, hosting and escorting of guests when required
• Ownership of the reception areas, checking standards of cleanliness and reporting all faults or issues promptly
• Working closely with all other service providers, contractors and the corporate services team.
• Handling registry of all clients within Tower 42
• Providing exceptional service towards clients and ensuring smooth operation for all clients and companies
• Meeting the expectations of Tower 42 and upholding standards
• Building rapport and establishing strong relationships between facilities staff and the clients

- Security Officer

• Vigilant patrolling of the estate to find security risks
• Escorting potential dangers off site if needed
• Filing daily paperwork in the control room (DOB, DOL, Parking requests, payroll paperwork)
• Key handling and management
• Inspect proper security clearance for contractors, clients and visitors

- Post room Operative

• Handling deliveries for a multitenant business centre in the heart of the city
• Sending out international post, logging all details about location, customer and price
• Franking post and confirming correct delivery address

-Loading Bay officer

• Guiding, Parking and organising vehicles in carpark and loading bay.
• Transporting large goods and material to various tenants of the building
• Supporting in the set up and breakdown of special events for clients
• Managing keys and passes for delivery drivers and tenants.