Experienced Crew Trainer with over ten years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures.
Overview
11
11
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
South Saint Andrew Street Edinburgh
06.2013 - Current
Trained other employees in customer service, food safety, and performance requirements.
Taught new team members correct procedures for all areas of operations.
Studied crew members during work shift to provide feedback and guidance in improving performance.
Set positive example for team members by providing high-quality, efficient service.
Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Evaluated crew members'' progress and provided constructive feedback for continuous development.
Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Compliance Certificate - HABC Award For Door Supervisor in SIA (SCQF Lv6)
Blueprint Training
Edinburgh
04.2016
Skills
Customer Service
Employee Training
Team Leadership
POS Systems
Sanitation and cleaning
Opening and closing procedures
Product Knowledge
Policies and Procedures
Equipment Maintenance
Continuous Development
Corporate Goals and Targets
Attention to Detail
Improving my health in the gym
It's great for stress relief and overall health
Languages
English
Native language
Afrikaans
Intermediate
B1
Additional Information
Born 30/03/1995 in Johannesberg, South Africa
Immigrated to Scotland in 2013
Became a UK citizen in 2021
Timeline
Crew Trainer
McDonald's Restaurant
06.2013 - Current
Compliance Certificate - HABC Award For Door Supervisor in SIA (SCQF Lv6)