JOSHUA-LEE BAYTON
Summary
Highly motivated and passionate estate agent seeking the next career step. Keen to utilise a strong understanding of the complexities of the UK property market and excellent relationship-building skills in a new role with increased responsibilities and opportunity for progression.
Overview
8
8
years of professional experience
Work history
Sales Progressor
Stow Brothers
South Woodford, London
06.2024 - Current
- Helped the head of sales progression to allocate new files and manage the team.
- Organised and kept the department's pipeline spreadsheet up-to-date.
- Became deputy MLRO and point of contact for all compliance/AML queries throughout the company along with writing procedures and guidance and reviewing existing policies.
- Demonstrated high level of patience whilst dealing with difficult situations during transactions.
- Monitored transaction progress diligently, anticipating potential issues and resolving before they even arose.
- Managed complex deals, resulting in satisfied customers and repeat business.
- Liaised with all parties throughout the transaction ensuring that everyone was up-to-date at all times.
- Achieved very postive feedback from both buyers and sellers, consistently top of the department for Google Reviews.
Senior Sales Advisor
Stow Brothers
South Woodford, London
04.2022 - 06.2024
- Helped to open the South Woodford office and worked with the manager to grow the office, culminating in the biggest market share.
- Generated business by offering valuations to applicants with properties in the areas covered.
- Negotiated and agreed offers with vendors and potential buyers.
- Personally ran sales through to completion.
- Managed vendors on properties that were not selling as easily and discussed adjusting marketing strategies.
- Dealt with emotionally charged situations with professionalism and empathy.
- Helped to train new members of staff as the team grew.
- Completed my Level 3 Propertymark qualification.
Sales Advisor
Stow Brothers
Walthamstow, London
07.2020 - 04.2022
- Booked and conducted viewings for properties whilst focusing on diary management.
- Registered applicants and matched them with suitable properties that may lead to viewings.
- Consistently hit and exceeded sales and viewing monthly targets.
- Used knowledge of the market, area and property types to advise applicants and vendors and sell properties.
- Regularly provided thoughtful feedback to vendors to manage expectations and emotions.
- Answered questions and discussed with applicants to get offers on the table.
Supervisor
Traveller's Friend
Epping Green
02.2020 - 07.2020
- Helped to count and control stock levels.
- Investigated and resolved missing stock issues.
- Regularly placed wet stock orders.
- Helped to train and develop a young and inexperienced team to deliver consistently good customer service.
- In charge of food safety and health and safety documentation.
- Developed a strong rapport with repeat customers to serve them better.
Supervisor
White Hart
Bristol
06.2019 - 02.2020
- Wrote and implemented opening and closing checklists.
- Led shifts and directed the team with a focus on customer service.
- Opened and closed the pub to a high standard.
- Regularly completed safe checks.
- Counted and refloated the tills.
- Personally handled any food allergen queries.
- Dealt with customer complaints professionally while adhering to company policy.
Front Of House Team Member
Premier Inn
Bristol
09.2017 - 06.2019
- Gained full understanding and training of bar, restaurant and reception.
- Filled in for absent duty managers in taking/counting the safe and leading shifts.
- Ensured financial protocols and data regulations were being followed.
- Learned how to cope in a high pressure, high stress environment.
- Always went the extra mile to make guest experiences special.
- Developed a passion for customer service.
Education
Academy of Contemporary Music
Guildford2016
Reading College
Reading2015
Prince Henry's High School
Evesham2014
Skills
- Sales skills
- Compliance training
- Customer complaint management
- Team leading
- Customer service
- Relationship building
- Attention to detail
- Time management and organisation
Timeline
Sales Progressor
Stow Brothers
06.2024 - Current
Senior Sales Advisor
Stow Brothers
04.2022 - 06.2024
Sales Advisor
Stow Brothers
07.2020 - 04.2022
Supervisor
Traveller's Friend
02.2020 - 07.2020
Supervisor
White Hart
06.2019 - 02.2020
Front Of House Team Member
Premier Inn
09.2017 - 06.2019
Academy of Contemporary Music
Reading College
Prince Henry's High School