CHRIS PALMER

Managed a pipeline consisting of an average of 70 properties from offer accepted to completion. Responsible for the client care, booking of multiple surveys, and negotiating the price point based on the findings. Navigating increasingly difficult timelines with deadlines and client expectations. All whilst ensuring both the client and their buyer remain calm and reasonable.

• Assisted buyers during the purchase process to provide a stress-free experience.
• Ensured all necessary paperwork was in order prior to sale completions.
• Streamlined documentation process to facilitate quicker sale closings.
• Managed complex deals, resulting in satisfied customers and repeat business.
• Steered clear lines of communication between all parties involved in transactions.
• Navigated challenging negotiations successfully, guaranteeing client satisfaction.
• Identified potential bottlenecks early on, preventing delays in the sales cycle.
• Maintained an organised tracking system for each ongoing transaction, resulting in increased productivity.

• Employed at Urban Patchwork to pick up and expand the sales side of the business. After learning more about the area and the market, I carry out market appraisals and compete with leading high street agents to win new business. Tasked with conveying the company ethics and selling the business and our services.
• Key responsibilities:
• Arrange and carry out viewings across all available properties
• Maintain the office pipeline of £180-200k and manage the expectations of vendors and buyers
• Use market knowledge to carry out market appraisals and win new business
• Manage an average turn over of £80k per quarter
• Compile detailed weekly reports about property activity for vendors, discussing reductions, tactics and adjustments if necessary
• Input and maintain data to ensure the office runs efficiently
• General admin such as vendor feedback, price reductions, file progression and rotate marketing material on the portals

• Promoted from junior, taking on more responsibility for liasing with vendors and clients. I had an active role in how a property was marketed and dealt with reductions. I looked after high-end property vendors to build strong relationships with them and manage their sales journey.
• Key responsibilities:
• After our valuer visits a property and we are instructed, I am tasked with taking the marketing photos, allowing me to discuss their motivation for selling and to start building a relationship
• Sales progression - From offer accepted, to the buyer collecting keys
• Working with solicitors to resolve issues that would otherwise delay the process
• Keeping track of KPI's to try to find trends in the market

• Junior negotiator responsible for registering new clients and starting to form relationships with those clients to tailor our viewings specific to their needs. Taking bookings for both sales and lettings.

Fully trained engineer in the fire industry. Working in a physically and mentally challenging environment. Involved with liaising with customers to establish their needs and then selling our products and services accordingly.

• Handled emergency situations calmly, ensured minimal disruption to business operation.

• Consistently achieved personal and work KPI's for up-selling products and services to customers to exceed store targets.
• Worked in a demanding role as part of a team to provide the highest quality of service for our customers. Managed service periods to ensure a smooth shift. Maintaining customer relations and setting up loyalty accounts for new customers.
• Key responsibilities:
• Managed customer relations and the setting up of loyalty accounts
• Working independently as well as part of a team to provide the best service possible.
• Cold-called customers to promote the cinema and bring in new business
• Analysed customer data to identify those who qualified for rewards and promotions