Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernadette Moloney

Walsall,West Midlands

Summary

Private sector Residential Sales, Social Housing, New Homes Sales and Letting Professional with a passion for Customer Service.
With over 10 years of residential housing experience both privately and employed to complement 5 years in affordable house sale sector.
Possessing enthusiasm, drive and a positive attitude, and the ability to learn and re-train to a high standard when necessary.

A driven team player but also happy to work alone to high standard.

Hold a huge knowledge of the property market and its processes which leads to a high achievement level in all areas of my work life


Overview

17
17
years of professional experience

Work History

Sales Progressor / Office manager

Paul Carr Estate Agents
Great Wyrley, Staffordshire
01.2021 - Current
  • Manage the sale process from point of sale agreed to legal completion.
  • Files in excess of 70 plus
  • Assisted buyers and sellers during the sale and purchase process to provide a stress-free experience.
  • Liaise with solicitors, Financial advisors, surveyors and other 3rd party companies that are relevant to the sales process. Build strong relationships
  • Over see offers and sign off for compliance
  • Build strong relationships with clients both professional and private buyers and sellers
  • Work to deadlines required for end of month, quarterly and yearly figures.
  • Problem solving, finding resolutions and managing expectations
  • Provide training for new starters
  • Oversee the running of the office and manage the diary in the absence of the branch manager and report figures to head office
  • Raise Invoices and finalise accounts


Self employed Landlord

Jayben Properties
Walsall
01.2008 - Current
  • Self Employed:
  • Managing a private portfolio of Rental properties March 2018 – Current
  • I have always had a small portfolio of rental properties that I have managed with my husband whilst also being in full time
    employment.
  • Since March 2018 this has become a lot larger based on a change in personal circumstances.
  • Now managing 20 properties with 22 tenancies to include:
    All areas of the letting process, Pre tenant interviews, tenancy agreements, Credit Checks, Right to Rent, EPCs, Gas
    certificates, Electrical certificates, Company lets Rent Tribunals and evictions.
  • Also property maintenance and property modernisation.
    It has taken just over 2 years to get to a stage where it can be managed a day to day basis by one person.

Senior Sales and Marketing Co-ordinator

WHG : Walsall Housing Group
Walsall
04.2017 - 02.2018
  • To oversee and implement new sales and marketing processes and procedures for the team I work within. Managing all aspects of
    administration within the team and delegation of tasks. Ensuring sales deadlines are adhered to.
  • Management 2 staff members on their day to day tasks and manage their performance, personal development and monthly one to
    one meetings
  • Tasked with and produced the Process and Procedures manual for the sales team from implementation and have delivered to
    colleagues within 3 months.
  • Duties in my role is to manage the customer enquiries, discuss their requirements, financial position and complete
    financial assessments for properties available for sale, re-sale, staircasing and outright sale.
  • Pre-handover meeting to select interior fittings to include kitchens, bathrooms and flooring.
  • Experience of working with internal and external stakeholders at all levels including HCA, Local Authorities and developers
    throughout the development and delivery of schemes.
  • Sales; negotiating sales to ensure sustainable sales and maximum organisational benefit.
  • Working with and instructing solicitors from site set up, sales notification to sales completion.
  • Deal with snagging and defect issues and raise these and follow through to resolve with the relevant developer, internal
    team or third-party companies. To include onsite visits. Dealing and resolving complaints.
  • Conducting interviews and disciplinary meetings.
  • On the company panel working with Governance to maintain Data Protection in line with the latest legislation
  • Issuing and approving invoices to single sums of up to £10,000
  • Working with development team to bring delivery of property on time with completions on deadline to ensure management
    of ongoing costs
  • Organising events such has open houses and attending networking events.
  • Marketing; working in partnership with marketing consultants to creating sales brochures to be published on various
    platforms including; company website, online property agents and social media
  • Organising internal marketing events for both customers and staff members to understand the property buying process.

Senior Sales Administrator

Bromford Homes
Wolverhampton, West Midlands
11.2012 - 04.2017
  • Team leader for 3 team sales administrators on a day to day basis, being responsible for their workloads, their performance and
    performance monitoring through 121 meetings and end of year reviews and general management.
  • I have taken part in and completed an Essential Leadership 6-week training course regarding managing a team.
  • Contributed to the sale and completion of 627 properties within my time in this position.
  • Roles included within the job
     Assessing Applicants and Financial assessments
     Property reservations through to sales completion, to include sales chasing and land registration
     Working with both contracts managers and project managers both internally and external to the business
     Dealing with agreements to include Section 106, 104, section 38s and building regulations and Leases
     Marking and amending conveyance plot plans also ensuring correct service charges implemented.
     Working with and instructing solicitors, local councils and financial advisors
     Pre-handover meeting to select interior fittings to include kitchens, bathrooms and flooring.
     Using the COINS system of which I was a ‘Champion’, Pamwin and other Microsoft programmes
     Achieve monthly and yearly targets to include minimum tranche shares.
     Producing and updating internal processes in line with legislation
     Production and updating of administration training manual. Training of new and existing team members.

Education

GCSEs / O Levels - School qualifications

Bishop walsh Secondary School
Sutton Coldfield, Birmingham
06.1986 - 07.1986

Skills

  • Sales and completion forecasting
  • Negotiation expertise and problem solving
  • Customer service orientation
  • Communication proficiency
  • Deadline compliance
  • Proactive initiative
  • Property market knowledge

Timeline

Sales Progressor / Office manager

Paul Carr Estate Agents
01.2021 - Current

Senior Sales and Marketing Co-ordinator

WHG : Walsall Housing Group
04.2017 - 02.2018

Senior Sales Administrator

Bromford Homes
11.2012 - 04.2017

Self employed Landlord

Jayben Properties
01.2008 - Current

GCSEs / O Levels - School qualifications

Bishop walsh Secondary School
06.1986 - 07.1986

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Bernadette Moloney