Joshua Jennings
Handf,Cheshire
Summary
Retail professional with emphasis on customer service and team collaboration. Can enhance store operations through meticulous organisation and product knowledge, fostering environment that prioritises customer satisfaction. Skilled in communication, problem-solving, and multitasking, ensuring smooth store functioning and maximising sales.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Store colleague
Tesco Superstore
Handforth
2024.12 - 2025.01
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed customer orders with speed and accuracy.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
E-Commerce Technical Assistant
Sosandar
Wilmslow, Cheshire
2024.04 - 2024.10
- Designed Excel spreadsheets to clearly capture and display data.
- Achieved maximum customer satisfaction by offering tailored and consistent service.
- Monitored automated systems to confirm accuracy and function.
- Liaised with contractors to support site and systems maintenance.
- Presented information clearly and concisely to engage technical and non-technical audiences.
- Investigated issues affecting group operations and helped correct problems.
- Handled communications and meetings with clients to organise and distribute data.
E-Commerce Associate
Platform
Stockport, Greater Manchester
2022.09 - 2024.03
- Optimised website conversion to increase sales and reduce abandoned carts.
- Communicated and coordinated pricing changes to web and customer service teams for implementation.
- Coordinated promotional activities and campaigns to boost e-commerce revenue.
- Integrated new products and collections into e-commerce platform.
- Audited website content to maintain accuracy and relevance for up-to-date online presence.
- Updated and edited copy to align with SEO requirements and improve search visibility.
- Utilised Google Analytics for sales and product optimisation, extracting insights to enhance online performance.
- Researched competitors pricing and products to inform marketing campaigns.
- Prepared logistics documentation, including shipping manifests and customs clearance forms.
- Switched between jobs quickly and efficiently to help with ad-hoc tasks.
- Audited inventory levels to facilitate restocking processes.
Analyst intern
West Pier Partners
2021.05 - 2022.03
- Translated complex information into clear takeaways and recommendations using both qualitative and quantitative methods.
- Identified and highlighted opportunities to leverage learned knowledge to drive meaningful business impact.
- Monitored and communicated industry trends, noting impact on consumer behaviour.
- Analysed large data sets and provided resulting business intelligence.
- Worked across multiple departments to gain valuable business insights.
Bar Staff
The Colony
Wilmslow, Cheshire
2018.04 - 2019.12
- Refilled bar counter and fridges with snacks, ice and drinks.
- Took and placed orders at bar and tables.
- Acted as bar, floor, or stewarding team depending on venue needs.
- Rotated stock regularly, reducing waste from expired products.
- Restocked bar efficiently during busy periods.
- Served customers to foster a friendly atmosphere.
Education
A-Levels - Mathematics
Cheadle Hulme School
Cheadle 2018.09 - 2020.05
A-Levels - Further Mathematics
Cheadle Hulme School
Cheadle 2018.09 - 2020.05
A-Levels - Business Management
Cheadle Hulme School
Cheadle 2018.09 - 2020.05
Certificate of Higher Education - Accounting and Financial Management
University of Sheffield
Sheffield 2021.09 - 2022.05
Skills
- Communications
- Customer service
- Computer competencies
- Merchandising and display management
- Teamwork and collaboration
- Retail marketing
- Effective communicator
Languages
English
Native
Timeline
Store colleague
Tesco Superstore
2024.12 - 2025.01
E-Commerce Technical Assistant
Sosandar
2024.04 - 2024.10
E-Commerce Associate
Platform
2022.09 - 2024.03
Certificate of Higher Education - Accounting and Financial Management
University of Sheffield
2021.09 - 2022.05
Analyst intern
West Pier Partners
2021.05 - 2022.03
A-Levels - Mathematics
Cheadle Hulme School
2018.09 - 2020.05
A-Levels - Further Mathematics
Cheadle Hulme School
2018.09 - 2020.05
A-Levels - Business Management
Cheadle Hulme School
2018.09 - 2020.05
Bar Staff
The Colony
2018.04 - 2019.12