SELINA SATTERTHWAITE
Colwyn Bay
Summary
Reliable and results-driven sales associate with proven expertise in inventory management, client account handling, and achieving sales objectives. Skilled in fostering positive team dynamics through strong relationship-building and communication abilities. Adept at multitasking in fast-paced environments, with a solid understanding of supply chain processes and damage prevention methods. Known for delivering exceptional customer service and contributing to a productive work culture.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
Store Colleague
Holland and Barrett
Colwyn Bay
05.2021 - 12.2025
- Secured loss prevention through vigilant monitoring of shop floor.
- Aided in visual merchandising to enhance product visibility and appeal.
- Collaborated effectively with team members to meet store targets.
- Trained newly hired staff, leading to efficient work performance.
- Fulfilled replenishment duties during peak hours, ensuring product availability at all times.
- Offered expert advice on products which led to informed purchase decisions by customers.
- Handled customer refunds and exchanges, contributing to improved client relationships.
Volunteer Sales Assistant
British Heart Foundation
Colwyn Bay
10.2020 - 05.2021
- Maintaining stock to a high standard.
- Assisting customers with their purchases and ensuring all their needs are met.
- Assisting the public with donations brought to the store and applying for Gift Aid when qualifying for it.
- Maintaining a safe and clean environment for fellow members of staff and customers entering and exiting the store.
Acting Store Manager
Mccoll’s Retail Group Ltd
Llandudno
03.2019 - 10.2019
- Installed an attitude of teamwork for productive working relationships.
- Listened to customer needs and preferences to provide accurate advice.
- Ordering and rotation of stock.
- Improved operational performance in line with strategic objectives.
- Motivated staff to drive delivery and exceed targets.
- Created innovative business solutions to drive the brand to success.
Sales Assistant
McColl’s Retail Group Ltd
Llandudno
05.2017 - 03.2019
- Continually replenish stock in line with sales records for well-maintained displays and customers ease.
- Accepted and processed cash, card and mobile payments.
- Met customers and offered assistance with selecting items, finding accessories and completing purchases.
- Received and processed product returns.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Monitored customers for signs of security concerns.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
Senior Care Assistant
Loreto Convent
Llandudno
03.2010 - 04.2017
- Provided personalised care packages to service users, ensuring compassionate care across their needs.
- Observed and monitored care assistants to assess care provisions and implement continued best practice.
- Maintained a secure working environment in line with up to date regulations.
- Safely and securely moved and handled service users in line with stringent regulations and requirements.
- Delivered an exceptional level of service to each user by listening to concerns and answering questions.
Education
GCSE - English, Math, Catering, R.E., Child Development
Ysgol John Bright
Llandudno 09.1987 - 07.1991
NVQ Level 2 - Office Administration
Llandrillo College
Rhos on Sea 09.1991 - 06.1993
NVQ Level 2 - Hairdressing
Llandrillo College
Rhos on Sea 09.1996 - 06.1998
Skills
- Reliable Sales Associate with strengths in inventory management, training and customer service
- Friendly, knowledgeable and hardworking team player
- Proven successful in satisfying sales objectives
- Motivated with experience of managing client accounts and transactions
- Effective multitasker with strong organisational skills
- Thrives in fast-paced deadline-environments, known for strong relationship-building and communication skills, offering superior ability to foster positive work culture among teams
- Supply chain understanding
- Damage prevention methods
REFERENCES
- 01277 376374, McColl’s Retail Group Ltd, Ground Floor West, One London Road, Brentwood, Essex, CM14 4QP
- Kristina, Birchill, 01492 534209, British Heart Foundation, Unit 3, Sea View Road, Colwyn Bay, LL29 8DG
Timeline
Store Colleague
Holland and Barrett
05.2021 - 12.2025
Volunteer Sales Assistant
British Heart Foundation
10.2020 - 05.2021
Acting Store Manager
Mccoll’s Retail Group Ltd
03.2019 - 10.2019
Sales Assistant
McColl’s Retail Group Ltd
05.2017 - 03.2019
Senior Care Assistant
Loreto Convent
03.2010 - 04.2017
NVQ Level 2 - Hairdressing
Llandrillo College
09.1996 - 06.1998
NVQ Level 2 - Office Administration
Llandrillo College
09.1991 - 06.1993
GCSE - English, Math, Catering, R.E., Child Development
Ysgol John Bright
09.1987 - 07.1991