Joshua Holmes
Scunthorpe,North Lincolnshire
Summary
Dedicated professional with expertise in customer service and support, cash handling, and equipment operation. Demonstrates advanced communication skills, problem-solving abilities, and a commitment to hygiene maintenance. Known for patience, tolerance, and time efficiency in delivering exceptional service. Aims to leverage core competencies to contribute effectively to organisational success while fostering positive client experiences.
Overview
4
4
years of professional experience
43
43
years of post-secondary education
Work history
Bar staff member
Ashby decoy golf course
Scunthorpe, North Lincolnshire
12.2024 - Current
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Ensured customer satisfaction by providing excellent service.
- Restocked bar efficiently during busy periods.
- Rotated stock regularly, reducing waste from expired products.
- Assisted in training new staff, contributing to team efficiency.
- Handled cash transactions to ensure accurate accounting.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Managed customer disputes effectively, preserving the business reputation.
- Checked identification to maintain legal compliance.
- Helped organise special events at the bar.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Machine operator
Intake group
Scunthorpe, North Lincolnshire
01.2024 - 05.2024
- Collaborated with team members to meet production deadlines.
- Performed minor repairs on machinery, reducing need for external technicians.
- Identified and resolved machine malfunctions for enhanced productivity.
- Operated heavy machinery to increase production rate.
- Enhanced longevity of machines through regular oiling and cleaning.
- Troubleshot mechanical issues, minimising downtime.
Picker and packer
Smart fulfillment
Scunthorpe, North Lincolnshire
09.2023 - 10.2023
- Maintained accurate records for easy tracking of parcels.
- Kept up-to-date knowledge about packaging techniques for improved performance.
- Checked inventory, ensured adequate stock levels.
- Improved warehouse efficiency by meticulously sorting and arranging items.
Kitchen hand
Naga spice
Scunthorpe, North Lincolnshire
09.2022 - 03.2023
- Skilled at operating various kitchen equipment safely and efficiently.
- Maintained cleanliness standards by thoroughly cleaning utensils and work areas.
- Managed waste disposal effectively, maintaining hygienic conditions in the kitchen.
- Supported restaurant's sustainability efforts by actively participating in recycling initiatives.
- Prepared basic ingredients for cooking, promoting seamless meal preparation.
- Displayed exceptional multitasking abilities during rush hours, managing multiple responsibilities simultaneously.
- Assisted head chef with inventories, ensuring adequate stock levels at all times.
Front of house team member
Oh my pizza
Scunthorpe, North Lincolnshire
12.2021 - 08.2022
- Handled complaints effectively, resulting in increased customer satisfaction.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Coordinated seating arrangements for efficient restaurant management.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Managed cash transactions accurately, ensuring accurate financial records.
- Promoted special offers or events to increase awareness among customers.
- Adapted swiftly to changing situations for uninterrupted service quality.
Education
GCSEs - Maths
Melior community academy
Scunthorpe, North Lincolnshire 09.2017 - 07.2022
GCSEs - English literature
Melior community academy
Scunthorpe, North Lincolnshire 09.2017 - 07.2022
GCSEs - English language
Melior community academy
Scunthorpe, North Lincolnshire 09.2017 - 07.2022
GCSEs - Physics
Melior community academy
Scunthorpe, North Lincolnshire 09.2017 - 07.2022
GCSEs - Biology
Melior community academy
Scunthorpe, North Lincolnshire 09.2017 - 07.2022
GCSEs - Chemistry
Melior community academy
Scunthorpe, North Lincolnshire 09.2017 - 07.2022
GCSEs - History
Melior community academy
Scunthorpe, North Lincolnshire 09.2017 - 07.2022
GCSEs - Sport
Melior community academy
Scunthorpe, North Lincolnshire 09.2017 - 07.2022
GCSEs - Health and social care
Melior community academy
Scunthorpe, North Lincolnshire 09.2017 - 07.2022
Skills
- Customer service and support
- Cash handling and equipment operation
- Hygiene maintenance
- Problem solving
- Patience and tolerance
- Time efficiency
- Advanced communication skills
Timeline
Bar staff member
Ashby decoy golf course
12.2024 - Current
Machine operator
Intake group
01.2024 - 05.2024
Picker and packer
Smart fulfillment
09.2023 - 10.2023
Kitchen hand
Naga spice
09.2022 - 03.2023
Front of house team member
Oh my pizza
12.2021 - 08.2022
GCSEs - Maths
Melior community academy
09.2017 - 07.2022
GCSEs - English literature
Melior community academy
09.2017 - 07.2022
GCSEs - English language
Melior community academy
09.2017 - 07.2022
GCSEs - Physics
Melior community academy
09.2017 - 07.2022
GCSEs - Biology
Melior community academy
09.2017 - 07.2022
GCSEs - Chemistry
Melior community academy
09.2017 - 07.2022
GCSEs - History
Melior community academy
09.2017 - 07.2022
GCSEs - Sport
Melior community academy
09.2017 - 07.2022
GCSEs - Health and social care
Melior community academy
09.2017 - 07.2022
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