Summary
Overview
Work history
Education
Skills
References
Timeline
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Josh Peden

Hamilton,South Lanarkshire

Summary

Dynamic sales professional with expertise in lead generation, prospecting, and follow-up communications. Demonstrates strong product knowledge application and excels in product demonstration and sales negotiations. Skilled in rapport building and customer service, with a proven motivation for sales success. Committed to leveraging these skills to drive business growth and achieve career advancement in the sales industry.

Offering strong communication and interpersonal skills, combined with knack for building relationships and understanding customer needs. Knowledgeable about sales techniques and driven by targets, with proactive approach to problem-solving and keen interest in learning. Ready to use and develop negotiation, customer service, and strategic planning skills in a vehicles sales executive role.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work history

Field sales representative

PR Flooring Supplies LTD
Glasgow, South Lanarkshire
09.2024 - Current
  • Managed key accounts for maintaining long-term business relationships.
  • Regularly travelled across regions to meet potential clients, expanding company reach.
  • Conducted regular follow-ups with existing clients, ensuring client satisfaction and repeat business.
  • Identified potential leads through thorough market research to increase sale prospects.
  • Liaised effectively between customers and internal teams for smooth order processing and delivery schedules.
  • Maintained detailed records of all sales activities for future reference and improvement strategies.
  • Increased annual turnover by 25% over previous year.
  • Managed over 350 accounts specialising in commercial and residential sectors.

Sales Executive

David Hayton LTD (Mazda/Peugeot)
Carlisle, Cumbria
05.2022 - 08.2024
  • Facilitated smooth vehicle handovers to ensure complete customer satisfaction.
  • Built strong relationships with customers for increased loyalty.
  • Ensured accurate documentation of all sales activities, upholding company's compliance standards.
  • Closely followed-up on leads generated from online enquiries, increasing conversion rates.
  • Achieved high customer satisfaction by providing excellent service.
  • Performed test drives safely whilst explaining vehicle features, providing comprehensive understanding to customers.
  • Utilised CRM systems effectively to manage client information and follow-ups.
  • Presented tailored sales pitches to various customer demographics, resulting in effective communication.
  • Assisted in arranging finance options for customers, making purchasing process easier.
  • Engaged in regular product training sessions for staying updated with latest features and specifications.
  • Identified suitable vehicles for customers' needs, enhancing their buying experience.
  • Delivered detailed product knowledge to potential buyers.
  • Promoted vehicle sales using proven selling tactics and strategies.
  • Provided post-sales services to offer follow-up support and collect customer feedback.
  • Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
  • Independantly managed customer deal files for finance propositions, payouts and write ups.
  • Ensured stock presentation was well managed at all times.
  • Carried out vehicle appraisals independantly, informing senior management of damage to potential part exchanges.
  • Remained consistent and driven to achieve KPI's and monthly targets.

Residential Support Worker

North Lakes Childrens Services
Carlisle, Cumbria
11.2020 - 05.2022
  • Maintained cleanliness, enhancing living conditions for residents.
  • Upheld strict confidentiality protocols safeguarding privacy rights of all those residing within the home.
  • Ensured safety by monitoring residential environment regularly.
  • Identified potential triggers leading to behavioural outbursts, minimising incidents of unrest within the community setting.
  • Fostered a sense of community amongst residents through organised activities.
  • Improved resident wellbeing with individualised care plans.
  • Escalated critical situations swiftly, preventing harm to residents or property damage.
  • Deescalated tense situations through use of effective communication strategies, maintaining peace within the residential facility.
  • Administered medication following physician guidelines, ensuring correct dosages at all times.
  • Encouraged independence amongst residents by assisting them in mastering day-to-day tasks.
  • Kept accurate records to ensure continuity of care for residents.

Customer sales assistant

Carphone Warehouse
Carlisle, Cumbria
09.2018 - 02.2020
  • Enhanced customer engagement by offering product knowledge and advice.
  • Maintained shop floor cleanliness for an inviting shopping environment.
  • Delivered professional representation of brand during interactions with customers.
  • Resolved queries swiftly, contributing to positive customer experience.
  • Performed accurate inventory checks for continual stock availability.
  • Built relationships with customers through friendly interaction and assistance.
  • Executed visual merchandising displays to increase product appeal.
  • Handled cash drawer efficiently, supporting end-of-day reconciliation.
  • Organised marketing materials, promoting new products and discounts.
  • Assisted customers to make informed purchasing decisions.

Education

NVQ Level 3 - Public Services

Carlisle College
Carlisle, Cumbria
09.2018 - 06.2020

Skills

  • Lead generation and prospecting
  • Follow-Up communications
  • Product knowledge application
  • Motivation for sales
  • Product demonstration
  • Sales negotiations
  • Rapport building
  • Customer Service

References

References available upon request.

Timeline

Field sales representative

PR Flooring Supplies LTD
09.2024 - Current

Sales Executive

David Hayton LTD (Mazda/Peugeot)
05.2022 - 08.2024

Residential Support Worker

North Lakes Childrens Services
11.2020 - 05.2022

Customer sales assistant

Carphone Warehouse
09.2018 - 02.2020

NVQ Level 3 - Public Services

Carlisle College
09.2018 - 06.2020

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