Josh Hickey
Summary
Motivated and ambitious Business Development Manager with a strong passion for technology, IT, and sales, seeking a new opportunity to grow within the tech sector. Highly dedicated and results-driven, with a proactive approach to problem-solving and a proven ability to build strong client relationships and drive business growth. Eager to develop my technical skills further while contributing to a forward-thinking team, where I can combine my passion for sales and technology to deliver meaningful results and generate revenue.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Business Development Manager
Clarity Software Ltd
Solihull, West Midlands
01.2025 - Current
- Delivered excellent customer service by addressing queries promptly and effectively.
- Fostered client relationships, leading to increased brand loyalty.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
Customer Success Specialist
Clarity Software Ltd
Solihull, West Midlands
07.2024 - 07.2024
- Utilised CRM system for effective customer database management.
- Streamlined onboarding process for new clients.
- Mitigated churn risk by proactively addressing potential issues before they arose.
- Fostered long-term relationships with key accounts.
- Collaborated with sales team to ensure seamless customer experience.
- Regularly checked in with customers to gauge satisfaction levels and identify areas of improvement.
Technical Support Engineer
Clarity Software Ltd
Solihull, West Midands
07.2023 - 07.2024
- Handled sensitive information securely adhering to data protection regulations.
- Managed incident tickets from inception through resolution improving service delivery times.
- Troubleshot for resolution of application issues, improving user experience.
- Responded to ticket requests quickly and helpfully to deliver excellent customer service.
- Supported software updates and rollouts with thorough testing, minimising operational disruption.
Education
GCSEs -
Lyndon School
Solihull 06.2015 - 08.2016
Skills
- Key account handling
- Leadership aptitude
- Product knowledge
- Pipeline Management
- Relationship development
- New business acquisition
- Technical sales
- Prospecting
- Warm and cold calling
- Product demonstration
- CRM Software
- Communication
Certifications
Currently sudying towards the Comptia Network+, Security+ & AWS Certified Cloud Practitioner.
Affiliations
- Cybersecurity labs (TryHackMe, HackTheBox)
- Learning to code (Python)
- Football (Man Utd season-ticket holder)
- Reading (personal development/lifestyle books but prefer non-fiction)
- Gym & Running
References
References available upon request.
Timeline
Business Development Manager
Clarity Software Ltd
01.2025 - Current
Customer Success Specialist
Clarity Software Ltd
07.2024 - 07.2024
Technical Support Engineer
Clarity Software Ltd
07.2023 - 07.2024
GCSEs -
Lyndon School
06.2015 - 08.2016
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