Natalie Roach
Summary
Results-driven professional with expertise in communication and relationship building, time management, and IT skills, including proficiency in Microsoft Office. Demonstrates exceptional customer service and sales skills, with a proven track record in strategic prospecting and key account handling. Adept at territory and account management, sales pipeline management, and planning. Committed to leveraging these competencies to drive business growth and achieve organisational goals.
Overview
16
16
years of professional experience
Work history
Business development manager
Alliance healthcare
2019.01 - 2026.03
- Managed account relationships and ensured profitability for surgeries.
- Exceeded sales targets consistently while providing excellent service and support to accounts.
- Assisted accounts in enhancing their business operations through dedicated support.
- Devised comprehensive business plans, enabling sustainable growth.
- Fostered client relationships, leading to increased brand loyalty.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Assessed competitor activities for strategic positioning.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Consistently exceeded revenue targets through new account development.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
Regions manager
Phoenix healthcare Dispensing doctors and Hospitals
2010.01 - 2018.05
Assisted in providing product purchasing advice to surgeries across southern central and eastern counties of England.
Supported efforts to reduce NHS outgoing costs while enhancing income for surgeries.
- Cultivated strong relationships with clients to secure repeat business.
- Led performance reviews, identified areas for improvement.
- Developed accurate sales forecasts for improved strategic planning.
- Analysed market trends to inform strategic decision-making processes.
- Collaborated with teams to identify new business development opportunities.
Education
Richardson sales training course -
NVQ - customer services
In house sales training - undefined
NVQ level 3 - Travel and tourism
Skills
- Communication and relationship
- Time Management
- IT Skills – Microsoft Office, etc
- Customer service
- Sales skills
- Strategic prospecting
- Key account handling
- Territory and account management
- Sales pipeline management
- Sales pipeline planning
Timeline
Business development manager
Alliance healthcare
2019.01 - 2026.03
Regions manager
Phoenix healthcare Dispensing doctors and Hospitals
2010.01 - 2018.05