Poppy Francis

Creating and developing new maintenance sales opportunities for fire and security systems across commercial and industrial clients. Responsible for managing client pipelines, engaging new business, and driving long-term contract wins.

• Built and manage a robust pipeline of prospective clients to drive consistent revenue
• Develop bespoke proposals based on customer requirements and industry standards
• Collaborate with technical and operations teams to ensure seamless project handovers
• Exceeded monthly KPIs and played a key role in expanding the Syncro client base
• Conduct site surveys and customer consultations to ensure optimal solution fit
• Strengthened brand presence through networking and industry event attendance
• Manage onboarding of new customers to successfully build growing partnerships

• Creating and managing opportunities within my ever expanding customer base. Responsible for sharing customer knowledge and contacts to support team and win orders. Manage sales funnel to track and promote solutions to increase order book and successfully exceed targets. Manage contract renewals and upsell services. Mitigate risks and identify opportunities for increasing growth and SOW. Increase units and maintain retention by driving commitment to Kone brand – create value propositions with clearly described benefits of Kone solutions for customer needs. Accountable for building and coordinating relationships with key stakeholders at all levels. Order received over £3M in project works vs £500K target.

• Managed team members on KPI’s, heavy focus on service scores and data capture results. Implementing strategies to improve ways of working and ultimately drive sales. Operated in the highest revenue floor and increased data capture results by 20%
• Regular 1-2-1’s with team to establish quality objectives - setting and maintaining clear benchmarks for service
• Creating ambitious goals for employees to promote achievement and surpass business targets
• Address internal and customer-related issues each day to achieve strategic resolutions
• Led team of 10+ brand specialists
• Complaints handling
• Action and delivered development plans to under-performing areas to track and monitor progress

• Managed stock for optimal selling and worked collaboratively with management ensure daily rotation of new products.
• Actioned RTV’s to meet strict deadlines, managed and prepped for stock audits and completed daily floor walks to assess stock and adhere to current trends
• Supported the floor in improving operations and resolving issues to deliver high quality customer service
• Continually liaised with our buying and merchandising to provide best practise for business
• Helped implement a new team on-boarding program to devise a hands on technique and reduce overall training time
• Requested brands and authorised transfers for slow-selling stock
• Investigated stock-loss and identified risks to the business
• Predicted spending patterns and trends to help business meet and forecast plan
• Had full responsibility for a floor with a multi-million pound annual turnover

• Effectively dealt with customer complaints and devised solutions which were both beneficial to the customer and company
• Cultivated a customer-focused shopping environment
• Educated customers about the tax process to incite excitement about the company’s mission and values
• Promoted higher spending patterns highlighting the benefits of higher spending and its correlation to percentage returns
• Delivering £1M weeks on department
• Managed tour group shopping and delivered product training to tour leaders
• Delivered staff training sessions in morning briefs

• Product selling and continually adapting to an ever-changing audience as the brand ranged from arguably low prices to high value premium ranges. This role particularly highlighted to me that knowing your audience is key to achieving the highest possible revenue and how communication is crucial in successfully increasing sales.
• Interfaced with customers, determined needs, provided recommendations and up-sold services
• Drove sales during the Christmas period by applying a proactive selling approach
• Actualised strategies to continuously improve customer service and brand visibility
• Surpassed business targets

Developed strong communication and client engagement skills from a young age.