Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Josh Carlin

Urmston,Manchester

Summary

An enthusiastic individual with a strong foundation in sales acumen, efficient work ethic, and interpersonal communication. Demonstrates proven expertise in fostering collaboration and achieving organisational goals. Committed to deliver excellent customer service.

Experienced in retail sector with focus on customer service and stock management. Can ensure smooth running of store operations, thanks to keen attention to detail and organisational skills. Brings forth ability to manage multiple tasks simultaneously, ensuring stock levels are well maintained and customer queries are resolved promptly.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work History

Store Assistant

Aldi
08.2023 - 02.2025
  • Assisting the store manager to achieve sales targets, KPIs and store targets
  • Effectively dealing with customer queries and ensuring that customer complaints are managed to a satisfactory resolution, escalating the issue to the Store Manager if necessary
  • Managing the checkout, processing transactions (via cash and card) and dealing with any refunds
  • Working to tight time constraint to ensure that the shelves and displays remain well stocked with the current merchandise
  • Maintaining pristine displays and ensuring that the store and shop floor remains clean and tidy
  • Delivering a friendly a professional service to ensure customers are acknowledged, informed and satisfied
  • Stocking shelves, rotating shelved product, setting up displays, stocking and rotating products in coolers, organising and rotating products in storage rooms, and moving products from storage to the sales floor
  • Identifying trip hazards, low-lying ropes and slippery surfaced and responding to ensure that people can move safely around them
  • Ensuring the accuracy (count) of stock immediately available on site, and what other inventory is in delivery or at earlier points in the supply chain
  • Identifying waste items and disposing of waste from bins, being careful to match objects with their correct waste stream for recycling or landfill
  • Considering the physical environment of the workplace to analyse and eliminate risks to staff and customers

Bar Staff

Flixton Cricket Club
Flixton
09.2022 - 08.2023
  • Mixing and preparing a range of different drinks, both alcoholic and non-alcoholic
  • Welcoming customers to the bar and taking orders
  • Processing payments including handling cash and credit cards
  • Cleaning the bar and surrounding areas to maintain a sanitary environment
  • Restocking and replenishing bar inventory and supplies
  • Adhering to all food and beverage regulation

Coach

Smiley Sports
Flixton
07.2021 - 08.2023
  • Company Overview: Sports holiday club
  • Helped to coach and look after groups of up to 30 to 40 children primary aged children; delivering high-energy, fun and inclusive sessions that ensure every child was engaged
  • Worked proactively and collaboratively with peers and maintained professional relationships with children, parents and carers, communicating positively and providing feedback on a child’s progress throughout camp
  • Sports holiday club

Education

BTec National Diploma - business

South Trafford College
01.2021 - 01.2023

GCSE’s - maths, English

Blessed Thomas Holford Catholic College
01.2016 - 01.2021

Skills

  • Efficient work ethic
  • Sales acumen
  • Interpersonal communication
  • Team Leadership

Custom

  • Played cricket for Flixton Cricket Club’s 2nd team
  • Playing in a darts team
  • Playing golf

Timeline

Store Assistant

Aldi
08.2023 - 02.2025

Bar Staff

Flixton Cricket Club
09.2022 - 08.2023

Coach

Smiley Sports
07.2021 - 08.2023

BTec National Diploma - business

South Trafford College
01.2021 - 01.2023

GCSE’s - maths, English

Blessed Thomas Holford Catholic College
01.2016 - 01.2021

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Josh Carlin