Josepha Tumba-Kalenda
London
Summary
Dynamic professional with a strong foundation in initiative taking, time optimisation, and successful up-selling. Demonstrates exceptional empathy and critical analysis skills, with a solid understanding of legal procedures and case analysis. Committed to leveraging these competencies to drive success in future roles while continuously enhancing expertise in the legal field.
Offering strong interpersonal skills and commitment to customer satisfaction. Knowledgeable about maintaining inventory, handling transactions, and providing exceptional service. Ready to use and develop communication, teamwork, and problem-solving skills in a role.
Overview
3
3
years of professional experience
Work history
Sales assistant
Urban Outfitters
London
2025.12 - Current
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Collaborated effectively with team members to meet sales targets.
- Managed till operations smoothly, reducing waiting time for customers.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Bar staff member
O2 Academy Brixton
London
2025.03 - 2025.10
- Managed customer disputes effectively, preserving the business reputation.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Maintained professional knowledge about various drink recipes and offerings.
Secretary - ACS
Kent Union
Canterbury, Kent
2024.06 - 2025.06
- Organised business travel arrangements, ensuring smooth operations for all staff involved.
- Handled customer inquiries effectively; increased customer satisfaction rates.
- Scheduled appointments
Legal work experience
Penningtons Manches Cooper
London
2023.07 - 2023.07
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Reviewing legal documents to familiarise my self
Education
Bachelor of Law - Law and Sociology
University of Kent
Canterbury, Kent 09/2023 - 06/2026
Skills
- Initiative taking
- Time optimisation
- Successful up-selling
- Strong empathy
- Case analysis
- Critical analysis
- Legal procedure
Timeline
Sales assistant
Urban Outfitters
2025.12 - Current
Bar staff member
O2 Academy Brixton
2025.03 - 2025.10
Secretary - ACS
Kent Union
2024.06 - 2025.06
Legal work experience
Penningtons Manches Cooper
2023.07 - 2023.07
Bachelor of Law - Law and Sociology
University of Kent
09/2023 - 06/2026