Xinya Chen

• Executed high-volume outbound calls (40+ daily) to prospective clients for international and domestic study abroad programs, engaging parents and students to identify needs, overcome objections, and drive conversions.

• Consistently achieved 120% of sales targets by successfully converting 50+ leads into student enrollments through targeted outreach and effective objection handling.

• Led end-to-end sales cycles across multiple channels (phone, direct messaging, online communities, and in-person consultations), adapting communication styles to diverse customer profiles for maximum engagement and closure.

• Generated and nurtured sales leads, proactively following up on warm and cold prospects to secure enrollments and renewals.

• Built and maintained strong client relationships through ongoing communication, renewals, referrals, and community engagement, driving repeat business and referrals.

• Contributed to market development by supporting promotional campaigns and lead generation initiatives, expanding the sales pipeline.

• Thrived in a fast-paced, target-driven environment, effectively managing multiple prospects and priorities to meet deadlines and performance metrics.

• Identified and converted new business opportunities with media agencies and direct brands, securing 12+ influencer seeding partnerships in the past year.

• Spearheaded end-to-end planning and execution of 10+ influencer campaigns, ensuring alignment on objectives, timelines, and deliverables while achieving 100% on-time delivery.

• Analyzed market trends and competitor activities to uncover new partnership opportunities, successfully expanding pipeline through emerging channels and client segments.

• Collaborated with cross-functional teams to deliver customized commercial solutions, resulting in improved client satisfaction scores and higher repeat business.

• Oversaw full commercial process, including influencer recommendations, rate card preparation, quotation benchmarking, negotiation support, and ongoing relationship management.

• Cultivated strong, long-term client relationships through proactive communication, effective expectation management, and rapid issue resolution.