JOSEPH MENZ

Directed training for new crew members on safety protocols and maintenance of service cleanliness.

• Guided team members through operational procedures while providing constructive feedback.
• Demonstrated exemplary customer service by mentoring trainees on best practices and effective communication techniques.
• Worked alongside junior employees to improve performance, food safety and customer service.
• Greeted incoming customers with positive attitude and friendly service.
• Led by example, demonstrating exemplary customer service and work ethic to trainees.
• Instructed new team members on correct procedures for all areas of operations.
• Ensured hygiene regulations were followed at all times by closely monitoring employee operations and inspecting ingredients.
• Accepted and processed payments via credit card and cash methods.
• Facilitated management of shift organisation and tracked training progress to enhance team efficiency.