Joseph Dissington
London
Summary
Determined and friendly team player with hands-on experience in busy restaurants and customer-facing roles. Confident working with a wide range of people, focused on keeping service smooth and customers satisfied. Calm under pressure, quick to learn, and always ready to support the team wherever needed. Takes pride in high standards of presentation and making sure every guest feels welcome and well looked after.
Overview
8
8
years of professional experience
Work History
Delivery & Retail Assistant
M&S
London
2025.10 - Current
- Processed and organised daily deliveries, moving stock safely from back-of-house to the shop floor.
- Replenished food, clothing, and retail products accurately to maintain availability and presentation standards.
- Assisted customers professionally while following health and safety procedures in stockroom and shop-floor areas.
Delivery & Retail Assistant
Lidl
London, Kent
2025.06 - Current
- Conducted inventory checks to monitor stock levels, and replenished shelves to maintain product availability.
- Processed daily pallet deliveries quickly and accurately to keep sales areas replenished.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
Restaurant Waiter/Bartender
China Modern
London, China Town
2024.10 - 2025.04
- Suggested tailored dining options to meet individual preferences.
- Delivered food and beverages efficiently, maintaining high standards of presentation.
- Addressed and resolved customer concerns to ensure satisfaction, and repeat business.
Assistant manager
Baoziinn
London, London Bridge
2022.01 - 2024.03
- A Chinese restaurant located in London Bridge selling mainly dumplings and other Asian dishes, with the role of assistant manager overseeing customer service, deliveries, and orders.
- Responsible for managing multiple market halls and food stalls across high-profile locations including Victoria, Oxford Street, and Canary Wharf.
Restaurant Waiter
Sushi Salsa
London, Greater London
2018.06 - 2020.12
- Provided detailed explanations of the menu, including specialty sushi rolls, sashimi, and sake options.
- Ensured proper presentation and timely service of sushi dishes, respecting the artistry of Japanese cuisine.
Education
GCSEs - ART & DESIGN and Mathematics
Haberdashers' Aske's Knights Academy
2017-01
Foundation -
Enviromental Health
2017
Customer Service -
WorldHost
2017
Skills
- Customer service and complaint handling
- Teamwork and communication
- Product knowledge (Chinese, Japanese, and Asian cuisine)
- Working under pressure in fast-paced environments
- Multitasking and time management
- Conflict resolution and problem solving
- Staff supervision and rota planning
- Menu design and table organisation
- Cleanliness and food safety standards
- Adaptability to changing demands
- Critical thinking and decision-making
- Handling special requests, and dietary needs
- Upselling and personalised service delivery
- Relationship building with clients, and guests
- Inventory management
- Cash handling
- Supply restocking
- Till and cash handling
- Stocking shelves
- Resilient under pressure
- Cash register operation
- Stress resilience
- Health and safety procedures
Timeline
Delivery & Retail Assistant
M&S
2025.10 - Current
Delivery & Retail Assistant
Lidl
2025.06 - Current
Restaurant Waiter/Bartender
China Modern
2024.10 - 2025.04
Assistant manager
Baoziinn
2022.01 - 2024.03
Restaurant Waiter
Sushi Salsa
2018.06 - 2020.12
GCSEs - ART & DESIGN and Mathematics
Haberdashers' Aske's Knights Academy
Foundation -
Enviromental Health
Customer Service -
WorldHost